4 Bedrooms, 2 Bathrooms, Parking, Spacious House

Guest review

9.0

This accommodation is managed by a company managing multiple properties, which handled all the communication with the property. The communication with them was excellent - replies on WhatsApp were generally within few minutes, at most an hour, even at some odd hours. They were also available on phone call. Due to an issue (described below in the "cons" part) we ended up accommodated on different property, so the review is really about that one, but I was unable to find it on booking, though the layout and general look is very similar to this booked one. The house itself was spacious, with good location (less than 10 minutes to grocery store and bus stop, about 15-20 mins to tube station, which than takes 20-30 minutes to reach central London). Beds were very comfortable, internet connection fast. Very quiet at night. We really enjoyed our stay at London.

− Three days before departure I was contacted regarding check-in details, requesting information about arrival time, some guest information and so on, which in itself is not unusual. However upon informing them that one of our party would be arriving later than others (due to separate flight), I was informed the owner of the property requires all guests to check-in at the same time. The company then offered us a different, similar property not too far from this one. While after further communication and accepting of the new arrangement, the property turned out to be satisfactory, this kind of information regarding check-in need to be clearly visible on the booking page (it was not mentioned anywhere, we checked afterwards) and issues like this should not be handled earlier than just few days before arrival - we had this accommodation booked for almost two months at that point. For the property itself: there was an issue with beeping smoke alarm due to low battery, which after communication was resolved. The property has very small amount of cutlery - was just enough for 6 people, but would not been enough for 10, which is supposed to be maximum amount of guests. Kitchen did not have any kitchen towels, bathrooms no common towels - there was one towel for each guest and that was it.

Lovely visit and the customer service up to and on the day was perfect

8.0

The property was clean and spacious, easily accessible and close to the venue we had a family wedding at

− The only thing i didn’t like and this is a small issue really is the fire alarm batteries needed replacing and it kept beeping all night

Guest review

9.0

It was spacious

− The top floor bathroom had a bad smell which affected the whole room like a loss pipe which smelt like a sewage but all in all it was a nice house

Ok

7.0

Grand Proche de l’emplacement souhaité Personnel serviable Équipements Cour pour manger dehors

− Voisinage un peu bruyant Propreté pas 100%

Location, main aspects and support okay. Other aspects a concern.

6.0

Good location: cafes, eateries, shops, underground station very near. Efficient heating, hot water, space and towels quality great. Good support from management agency. Poor safety aspects of property e.g fraying carpets, it needs urgent maintenance, not well cleaned. Provision poor in some aspects: e.g cutlery, quality of bedding, poor maintenance . It was difficult to manage: e.g door lock, key box broken and dripping tap, fire point battery warning. All in all, a property positive in some aspects but poor in others.

Exceptional

10.0