9Away in The Bronx♡

Guest review

6.0

Place was clean

− Communication was very difficult with the owner to get checked in. Stood outside for an hour at the wrong address that did not even exist.

Guest review

1.0

they didnt send me my money when i requested it they gave me an attuitude do go just to be out of money

DO NOT BOOK and it’s also a shared space which it dosent mention in the description of booking

1.0

I had a very disappointing experience staying at this property. When I arrived, I noticed hair all over the shower walls, which made me question the cleanliness of the place. The area also felt unsafe. On my first night, I heard what sounded like gunshots around the property. I informed the host/property about the situation but did not receive any response or concern regarding the safety issue. The host was quick to respond when I asked about having family visit and how much extra it would cost, since I was in town and wanted to spend time with them. I paid the extra fee. During my stay, I was already uncomfortable and ready to leave, but my flight was delayed, and because it was very late, I had no other option at the time, so I booked an additional night. After checking out, I contacted the property about my security deposit. I was told it would take 3–5 business days, but that time passed and I still did not receive it. When I tried contacting the host, my number was blocked, so I had to reach out through Booking.com. The host then claimed there were damages to the towels and sheets, which is not true. I have pictures and videos showing the condition of the property when I left. The deposit was supposed to be $75, but I was charged $100. I feel like the host is trying to keep my money unfairly. The communication was also very rude and unprofessional. I was also uncomfortable with the fact that I was required to provide my ID, and the host now has a picture of my identification. I understand needing verification, but given everything that happened, I do not feel comfortable with my personal information being in their possession. I only stayed because this was a last-minute trip and I did not have many options at the time. Overall, I would not recommend this property. The cleanliness, safety concerns, communication, and handling of the deposit were all very disappointing.

− Everything

DO NOT BOOK IF I CAN GIVE A 0 I would

1.0

I had a very disappointing experience staying at this property. When I arrived, I noticed hair all over the shower walls, which made me question the cleanliness of the place. The area also felt unsafe. On my first night, I heard what sounded like gunshots around the property. I informed the host/property about the situation but did not receive any response or concern regarding the safety issue. The host was quick to respond when I asked about having family visit and how much extra it would cost, since I was in town and wanted to spend time with them. I paid the extra fee. During my stay, I was already uncomfortable and ready to leave, but my flight was delayed, and because it was very late, I had no other option at the time, so I booked an additional night. After checking out, I contacted the property about my security deposit. I was told it would take 3–5 business days, but that time passed and I still did not receive it. When I tried contacting the host, my number was blocked, so I had to reach out through Booking.com. The host then claimed there were damages to the towels and sheets, which is not true. I have pictures and videos showing the condition of the property when I left. The deposit was supposed to be $75, but I was charged $100. I feel like the host is trying to keep my money unfairly. The communication was also very rude and unprofessional. I was also uncomfortable with the fact that I was required to provide my ID, and the host now has a picture of my identification. I understand needing verification, but given everything that happened, I do not feel comfortable with my personal information being in their possession. I only stayed because this was a last-minute trip and I did not have many options at the time. Overall, I would not recommend this property. The cleanliness, safety concerns, communication, and handling of the deposit were all very disappointing.

Guest review

3.0

Inside the building was spectacular

− I didnt like the entire process after booking. Person i spoke to raised his voice and he was very rude. Then after the fact I notice someone else was in the same unit, that was like after 1am a phone call would have been better. The advertising should be better. This place is located in the most dangerous part of nyc I was scared to death to go outside .2 nights I couldn't sleep there was some other people in the building having sex and I could sweat the man was beating up the lady from 8pm ill 10am. Was so disgusted it made me feel this property was a ghetto bomb house. Sorry I spoke my truth. I would never recommend nor return