Sleep 4 in heart of Fitzrovia Near Oxford CL6

DO NOT RENT!!! ITS A SCAM

1.0

− Were supposed to stay there for a weekend, showed up at the address given, there is no apartment there. Then I received a message saying we couldn’t stay there due to a water leak, which is complete BS, and we found out the address given is the BT tower address, so there is no apartment there

Il host non si è presentato

1.0

Niente

− Il proprietario, dopo aver accettato la prenotazione,ione non ha mai inviato la procedura del self-checkin e non ha mai risposto alle telefonate, mail ,ecc. Alla fine ho contattato Booking e per fortuna mi hanno aiutato a trovare velocemente un'altra soluzione dove pernottare.

I’m very disappointed with my recent stay. The room was extremely damp, the lights were too dim, and

1.0

Bad

1.0

Location

− No power meant I wasn't able to stay. Previously I had stayed a number of times with no issues. 6 weeks on, no refund despite full evidence provided to manager of the property.

DO NOT BOOK THIS PROPERTY!! AWFUL STAY WITH NO ELECTRICITY

1.0

− DO NOT BOOK THIS PROPERTY!! AWFUL STAY WITH NO ELECTRICITY. When I arrived in July 2025 for a 2 night stay, there was no electricity. I contacted the owner via Booking.com who asked me to communicate with them outside on Booking.com on What's App (already a red flag). They guided me to where the electric box was which wasn't in the flat but in the communal area outside. It took a while to find as there was so many and I needed to get a chair with a long stick to get it back on. However, once on, I thought that would be over however, the electricity kept tripping out constantly during our stay.. We contacted the owner on What's App to explain that it kept tripping. No electricity meant we had no boiler (no hot water or shower), no refrigeration, no ability to charge our phones, not able to cook (which was one of the reasons we booked this property), no ability to make a cup of tea or use the fan (and it was hot). At the end of the stay, I explained I wanted a refund and they said that 'management would contact me' which they have never done. I raised a complaint with Booking.com who understood my grievance and said they would get hold of the owner. After 48 hours, they came back to me to say that the property owner isn't responding to them despite their calls or messages and so, there's nothing they can do outside offering me 15% (in booking.com credit!). I declined this offer immediately as it's unacceptable (works out just over £50). After another 7 days, I contacted Booking.com by phone. They were completely understanding of my situation and said, in my shoes, they wouldn't accept 15% either however, there was nothing she could do as the property did not respond. It's outrageous that this property continues to be sold on booking.com's platform and they allow it to be. They told me an investigation against the property is underway and many many other complaints had come in however, that does not impact me.

Good

7.0