Spacious, Bright & Cosy ~ Ideal Victoria Location!

Çok güzel ve konforlu bir tatildi

10.0

Konum evin konforu olanakları ve temizliği

− Yok

BED BUGS, stay away!

2.0

The apartment was in a great location. The space for a larger family was nice with two bathrooms and a kitchen. The property manager Jake was responsive to fixing minor needs (wifi password, towels not left) and was very honest about prior problems with the bed bugs previously reported in the property.

− BED BUGS, enough said. Management acknowledged they thought they treated them a month earlier, and was upfront about previous challenges, yet did not offer any reimbursement for extra costs incurred due to them, costing us hundreds of dollars out of pocket for new hotels at the last minute for six guests, hours of our day spent repacking, doing laundry and purchases of new suitcases. Only gave partial reimbursement for stay (only stayed one night out of three but refund did not even reflect half, much less two-thirds of our paid price) and placed blame of lack of full refund on Booking.com. Still in dispute to figure out the amount given back, but regardless, disappointing because as a property owner, I would go out of my way to make up for such an inconvenience to my guests, regardless of the platform I was working with. Also, wifi was inconsistent and heaters took awhile to work. Apartment not warmed for our arrival, but assume it was because of the bugs, because as soon as we heated up the rooms for our kids, the bugs were seen. EDIT TO ADD: response from property about reimbursement also included refusal to refund cleaning/linens fees, despite not having clean ones provided stating "Please note that cleaning and linen costs are incurred regardless of length of stay, especially given the additional professional treatments and inspections arranged following your departure." I'm not sure how them not providing a clean environment and linens from the start, or the extra "treatments and inspections" after an early departure due to bed bugs is the responsibility of the customer to make up for who was not provided clean accommodations to begin with. Just awful experience and hope people are aware of how they treat their customers when something is wrong with their property!

Je ressorts d’une semaine avec beaucoup de fatigue

4.0

L’emplacement est ideal

− La proprete est vraiment à revoir Poussières vaisselles sales Pas d’isolation phonique de 2 chambres sur 3 On entend la rue comme si il n’y avait pas de fenêtre bref impossible de dormir sans boule quies Four hs Tv ne fonctionne pas Et hôte injoignable

With some updated furniture, coat of paint and block out blinds this could be an amazing family accomodation, I know we

5.0

Location, new kitchen.

− 2nd and 3rd bedroom really small, mattresses lumpy, visible wear and tear throughout the whole townhouse, no soundproofing for street facing rooms, uncomfortable seating in lounge and kitchen. No access to small patio.

Couldn’t recommend highly enough.

10.0

Location was perfect, near the underground and great restaurants and pubs near by.

− Nil

Guest review

7.0

숙소가 깔끔하고 시설도 좋았습니다 아기자기 데코레이션이 잘 된 집이었어요.

− 지층1~3층까지 계단으로 오르내려야해서 연세있으신분 비추입니다. 대체로 청결하였으나 식세기 청소상태가 좋지않았습니다. 식탁의자 쿠션이 오래되어서 약간 불편했습니다.