3 BR Sloane square Kings Road Chelsea BM1

Terrible

1.0

− This property were very non compliant. Happy to take our $1,400 AUD for two nights and avoided most messages I sent through. I ended up calling the Booking.com customer service number I was so frustrated. I had to chase the property on arrival as no code was sent to enter the property. I was asked to send iID to prove who I was, when I tried to call the property number provided I was told to message through WhatsApp?? We then had to walk down the road to collect the key.after 1 hour we were finally able to enter the property to be faced with 3 steep flights of stairs with my 76 y/o father. When we first arrived at the property a female in the bottom floor unit (left if facing door) kept on opening and closing her blinds then was taking photos of us - weird it went on a few time during the hour we waited to get into the property. We purchased food at Tesco to cook, the oven doesn’t work waste of time and food. I reported via the robotic message system on Booking. Was told sorry will report it. Was sent another message the next day asking what time we were leaving as the technician will come once we are gone. 1 coffee cup for 5 of us 3 forks No tea spoons (hello we are in London) No tea towels No wine glasses No bath mats No toiletries soap etc Main room had a broken blind string and moving toilet seat Floor was absolutely squeaky I received an auto message prior to departure asking to leave the key in the safe box at unit - um there wasn’t one, remember we had to walk to collect it. I left a note on the bench be fire I left for the cleaner hoping someone would do something or contact someone. I don’t feel this property is suitable for rental on Booking or anywhere until this is attended to.

Passable

5.0

Location

− Horrible smell in the kitchen!! Squeaky floors Key nest a long way from apartment

Very disappointing experience

3.0

Great location, just off Kings Road, on good bus routes. Comfortable beds.

− Unfortunately, this was not a good experience from start to finish. The apartment bears little resemblance to the listing. The first red flag was needing to pick the keys up from a shop that’s a good 10 minutes or so from the flat. To add insult to injury, this shop, which the keys needed to be returned to, was only open from 10am. Check-out time was by 10am. The complete lack of flexibility or info upfront about this was shocking. If we’d known this in advance, we would never have booked this place. When it came to check-out, the owner eventually allowed us to leave the keys in the flat. After all, if I’m due in at work at 9am, but I can’t leave the keys at the shop til 10am, how on earth does that work? The flat was in a bad state of disrepair throughout. Stains on carpets (including chewing gum on the carpet in my friend’s room) and walls and sticky wooden floor. The sash window in my bedroom was broken, rotten and unable to shut. A security risk as well as being highly annoying. This would have been a nightmare had the weather not been fine. No warning about this from the owner… The wardrobe in my friend’s room was unusable and full of stuff for the house, so she couldn’t hang anything up. Her en-suite bathroom was disgusting. The shower tray wouldn’t drain and the smell was vile. The kitchen was certainly not fully-equipped, as described on the listing. A couple of glasses and one cup is not what I’d call equipped. The cupboards were sticky to the touch. All highly disappointing and we could not recommend this apartment. Such a shame as it has potential but to be a lovely place:

Pleasant area and very comfortable

7.0

Very spacious apartment and comfortable

− The kitchen should have a supply to match the available capacity of the apartment. 1 mug for 3 adults?

Pleasant

6.0

Was good price but apartment very tired looking and would not be able to recommend

− Quite run down but cheap

Very good

8.0

Good price for the location.

− Getting the keys was complicated. The pick-up point is 10 min walk, which is a challenge when you have big luggage. I would strongly suggest the hosts to inform the guests beforehand regarding the keys pickup point