LUXaway Holland Park Studio With AC - sleeps 8

Guest review

1.0

Nada, me anularon en el último momento

− Todo

DO NOT BOOK THIS PROPERTY

1.0

When we arrived at the property, there was a terrible smell. We presumed it was because the cleaner was there and the door was open, and the smell was from the street as we were a basement property. We left for dinner and returned late, and the smell was still there. As it was late, we had no choice but to stay. The smell was worse in the morning, especially when we opened the toilet door. It was like a blocked drain or sewage. We contacted the manager at 820 am. the following morning and told him we would not be able to stay because the smell was making us sick. I had to book other accommodation for the rest of our stay. We requested a refund. His reply was that we did not tell him about the smell when we arrived. He is still refusing to refund us now.

Good

7.0

Ye sit was good.

Only lasted 10 minutes. Never again, I demand a full refund.

1.0

The apartment was in bad shape, so I left after 10 minutes. I also contacted the property manager, who said he was OK with me leaving and that you would return my money after I filed a complaint directly to booking.com. The apartment was in really bad condition: mallows and mold. Really strong smell of mold, certain parts of the furniture very worn. Poorly cleaned, broken floors, plaster falling off the walls, cobwebs on the ceiling....

− Nothing, I left after 10 minutes. I have allergies to house dust, and I also have asthma, and I couldn't stand a minute more

Good

7.0