THE ROYAL BOUTIQUE REGENT LODGE by LONDON , SLEEP 8

Overall good choice, value for money

10.0

Enough space to sleep and nice kitchen

− Bedsheet were not that clean

RUDE AND RACIST HOST, UNCLEAN, UNCOMFORTABLE PROPERTY, RIDICULOUS CHARGES SUMS UP THIS PLACE

1.0

DO NOT MAKE THE MISTAKE OF BOOKING WITH THIS HOST AT ANY OF HIS LOCATIONS. I have never written a review anywhere that l've stayed and l travel a lot (work purposes). I've never experienced the extremely rude service that I experienced here. I'll summarise below with evidence where I can. 1. After booking, I enquired just to make sure that there were sufficient toiletries and everything available, just a general enquiry without any controversial tone as it was not just myself but 4 others staying and I wanted to make sure we had everything we needed for staying. I have posted the absolutely unacceptable response. Notice the capital letters and annoyed tone as though it’s okay to answer a customer like this. This was a reg flag I should’ve paid attention to. 2. When face to face he acknowledged his rude response and tried to justify using previous guests as an excuse for being rude as they caused him issues, so he was angry with me for their mistake, does that sound like a good host? 3. When discussing parking I mentioned we might just park outside on Road, avoiding charging costs in a driveway part of a property where we’ve already paid a lot of money. That’s his choice to charge but be aware of this £12 per night charge, another way of milking the customer. Anyways, upon mentioning my intention to park outside he tried to rope me in with, and I paraphrase ‘I wouldn’t do that, there’s a park close by with black people in it and some people might scratch your car’, Gods honest truth and I challenge him to lie and deny this. The reality is his lies using some racism trope as bait is fearmongering, i saw no such thing during my 2 nights there and no cars were scratched when parked outside where one of the cars was. 4. 'it was not comfortable, mattress was awful, main windows in my bedroom were locked & wouldn’t open, dining room chair was broken, the water was fluctuating from extreme hot and cold.' relatives comment who stayed.

− 5. I paid parking for 2 cars + deposit trusting if I only parked 1 car, he would kindly return the extra money. I told him at the time definitely one car. The day passed and while running around to get some food with family, I forgot to mention to him just 1 car, genuine mistake, by all accounts he had my number and could just call/message me to confirm, but he decided to charge without telling me instead. 6. In the property, all the family I was with were complaining of the boiling hot water while trying to shower, when I asked the host, he didn't bother to come and look but just said it’s all in good condition. Rather than have him accuse us like he did in his offensive message to me, I thought let’s just get through it as this host is extremely rude. They were not happy at all. 7. in image below, the bedding contained Stains and was unclean, disappointing when it was claimed everything is clean and fresh. I had to make other arrangements to sleep comfortably which I usually don’t mind but seeing how we were treated up to now, this was unacceptable. I didn't bother telling him cause he would somehow look to blame me. 8. We were leaving on the Sunday and being out for leisure, I expected he’d allow us some time to gather our things and leave for a decent time e.g. 11 or 12 o clock. Yet another charge. He slaps on a £50 charge late checkout anytime after 10am, literally milking from where there’s opportunity. I had to really go out of my way to push this charge down to £30 which he just about accepted. If you’re out for leisure and looking to relax and take your time, this is NOT the place for you. 9. He charged me a lot more than expected upon leaving and I queried why? that’s when he decides to tell me he charged for both cars, despite having my number and he could’ve called to confirm if I was parking there or not. 10. He is going over Booking.com head telling people to book with him DIRECTLY, THIS IS EVIDENCED! BOOKING.

Would definitely use again.

10.0

Easy to find, 15 minutes in a uber to the train station.

− Nothing.

Bad

1.0

Host was too much rude, even he don’t know how to talk how to behave with customer I ll never ever gonna book his accommodation again.

− Host was too much rude

Exceptional

10.0

Exceptional

10.0

Everything spot on as stated in description.

− Nothing