Villa De Cruz - Groovy Suite♡

Overall I did enjoy my stay and would encourage family and friends to book

9.0

The layout of the rooms

− Having to open the gate for the housekeeper

Good

7.0

If you’re looking for a peaceful getaway with impeccable hospitality, Villa de Cruz is perfect.

9.0

Nice quiet neighborhood

Superb

9.0

Superb

9.0

Place was lovely and the staff was very welcoming, proprietor was most accomodating and checked in to ensure the stay was going as planned

s much as I would like to say how this property was exactly as seen in photos, unfortunately, I did not have the opport

1.0

s much as I would like to say how this property was exactly as seen in photos, unfortunately, I did not have the opportunity to visit this property. This establishment STOLE my deposit which was done back In June 2024. Initially, this was a couple’s trip with one bedroom, but I wanted my family to experience what I read and thought can be wonderful vacation. I did have to re-schedule from June 2024 to Sept 2024 (for 2 people). Due to my job, my partner and I was unable to visit in September. I reached out to the property directly and re-scheduled months prior from September 2024 to October 2024 for 4 adults and 2 bedrooms (which was more money for this establishment). This was confirmed then. I reached out again in September 2024 to confirm my accommodations. This was confirmed. Now in October, I had to book tickets to travel from Trinidad to Tobago. I reached out to notify the establishment that I will be arriving to the island at a particular time- No response. I followed up a few days after- still, NO RESPONSE! I called a couple days after still hoping to get into the contact with the establishment- someone answered, when I expressed my concerns, I was told this was a wrong number. I tired multiple times on different social media platforms (Instagram, whatsapp, google) in an attempt to notify them that I will be visiting and still -no response or that the contact I had was the wrong number. Today is 11/11/24. The company still has not even reached out to me. And I still cannot get into contact with them. ONCE AGAIN THIS ESTABLISHMENT STOLE MY MONEY AND I WILL NOT RECOMMEND ANYONE TO VISIT. There are alot more beautiful vacation homes in Tobago with great customer service.

− s much as I would like to say how this property was exactly as seen in photos, unfortunately, I did not have the opportunity to visit this property. This establishment STOLE my deposit which was done back In June 2024. Initially, this was a couple’s trip with one bedroom, but I wanted my family to experience what I read and thought can be wonderful vacation. I did have to re-schedule from June 2024 to Sept 2024 (for 2 people). Due to my job, my partner and I was unable to visit in September. I reached out to the property directly and re-scheduled months prior from September 2024 to October 2024 for 4 adults and 2 bedrooms (which was more money for this establishment). This was confirmed then. I reached out again in September 2024 to confirm my accommodations. This was confirmed. Now in October, I had to book tickets to travel from Trinidad to Tobago. I reached out to notify the establishment that I will be arriving to the island at a particular time- No response. I followed up a few days after- still, NO RESPONSE! I called a couple days after still hoping to get into the contact with the establishment- someone answered, when I expressed my concerns, I was told this was a wrong number. I tired multiple times on different social media platforms (Instagram, whatsapp, google) in an attempt to notify them that I will be visiting and still -no response or that the contact I had was the wrong number. Today is 11/11/24. The company still has not even reached out to me. And I still cannot get into contact with them. ONCE AGAIN THIS ESTABLISHMENT STOLE MY MONEY AND I WILL NOT RECOMMEND ANYONE TO VISIT. There are alot more beautiful vacation homes in Tobago with great customer service.