THE ROYAL BOUTIQUE KENSINGTON LODGE by LONDON , SLEEP 11

ANNONCE A EVITER CHARLATAN EN PUISSANCE !!!

1.0

NE JAMAIS RÉSERVÉ !!!

− Apres avoir réservé ce "charlatan" (appelons un chat un chat) s'est permis de me dire que vu de l'arrivée tardive il fallait payer une taxe de 40£ et s'est permis de rajouter pour mes 3 enfants et pour chaque nuit passées une autre somme de 35£ + une taxe 400£ pour la caution à lui remettre en liquide. Après avoir échangé sur whatsapp à sa demande afin de ne laisser aucune trace sur la plate-forme booking, et lui faisant comprendre que je ne pouvais pas lui donner le total de 800£, cette personne a commencé à marchander et comprenant que je préférai m'asseoir sur ma réservation à baisser le prix jusqu'à 200£. J'ai une fierté lui apparemment le goût pour l'argent j'ai préféré ne pas avoir affaire à ce genre de personnes... Mesdames Messieurs ne prenez jamais contact avec lui... La plate-forme devrait bannir ce genre de profiteur...

Guest review

1.0

− The owner is totally rude person didn’t handover keys .

All fake

1.0

Very poor

− Fake

Big scam

1.0

Extremely Disappointing and Distressing Experience I recently booked a stay at The Royal Boutique Kensington Lodge through Booking.com (Confirmation #5399721033) for a group of 8 adults. From the start, our experience with the host was hostile and unprofessional. When I contacted the landlord to arrange key collection, he responded rudely and questioned why I needed the keys. I mentioned that a few friends might briefly visit, and that we were planning to show them around London. I also mentioned there may be a short moment to cut a birthday cake (which we later moved to a restaurant). There was no party planned—just a casual, quiet gathering. Despite explaining this, the host refused to hand over the keys, claimed “no gatherings allowed,” and aggressively told me I would be “kicked out” if I tried to check in. He was unwilling to discuss or show any flexibility, and completely ignored all follow-up messages—even after I clarified that the birthday gathering had been moved. Booking.com customer service was unhelpful and insisted the booking was non-refundable, offering no alternative accommodation or resolution. Attempts to reschedule were also impossible due to no availability until September 2025. This experience has left me deeply disappointed. I felt mistreated, misled, and completely unsupported. The host’s aggressive attitude and Booking.com’s rigid policies created an unfair and distressing situation. I hope Booking.com will investigate this property, and I strongly caution others considering a stay here. Avoid at all costs.

− I did not get the keys and I paid £182.25 just for booking ,despite sending text host did not bother to give keys , seems a planned scammed

I don’t recommend this stay because the landowner rude about he want to us force to do the check in his time and availab

1.0

Nothing

− No towels, one of the beds without douvet, bed sheet and pillow case, the cleaning was really poor, dirty plates and rubbish in one of the rooms plus he gave us flat number 6 when we rent number 5. We take so photos a videos

Good

9.0

Location was good with amenities all accessible. Very clean and comfortable

− Some of the handles to the bathroom and bedroom were broken. Microwave was not clean. Need more bins.