Lovely 4/BDR Penthouse w/ lovely views

Bad Treatment.

4.0

When we got there it looked lovely nice place with helpful reception available only from morning to 1pm. The size of the apartment was good as my youngest grandson liked the space and electric chair they had. Shower was clean and tidy. Nice big table for all.

− When we first got there the rooms was dirty carpets and rubbish behind unit.and on the apartment balcony. Mashed up chairs, wheelchair. Kitchen unit was dirty out side of it with food and the utility draws was also dirty and, Pots & pans. The toast was disgusting. So as the dishwasher like it was never cleaned in centuries. The imbuilt.coffee machine, filthy. never cleaned in centuries missing parts. The cupboard with horrible little bits on them, half maps, broken hoover all sorts in there.Crowded with the washing machine. The other cupboard, where the power switches filled up with oh towels.Sheets etc. Second door to the room from entry shower, there's not running hot water and doors to unit off leaning on it. First room to the left doors off unit leaning on it and the same for the second room to the left. Third room to the left this briefing rest. Dirty had more bug silver bucks. Special shower then and the throw on fleece it Smelled never washed. There was no white box for wifi just a black witch doesn't match the wi fi internet there. I never experience nothing like this and they still not compositated me because the second car was supposed to be parked in. As We did not received the fob for the gate entry or, we wouldn't have any problems at all if the car was not touched if it was parked in the first place. So with them at this property is bad treatment.

If you don’t want to end up in the hospital with anxiety, do not book this place

1.0

The positive aspect of the accommodation is that the apartment is beautiful, very tastefully decorated, with lovely views and located in a very quiet neighborhood.

− The service provided by the host was absolutely unacceptable. We are sharing our experience so that future travelers can be warned. From the very beginning, we experienced serious issues collecting the keys, as the access code provided was incorrect. After more than 40 minutes of calls and messages, we finally gained access to the apartment. Although the communication was polite, it was completely ineffective. As soon as we entered, the smell was already alarming. The apartment did not smell clean at all; it felt abandoned. We were a family of 9 people (4 young children, 1 teenager, and 4 adults), yet there were only 4 towels available. What we then discovered was shocking: used sanitary products inside drawers, cigarette butts in wardrobes, toilets full of excrement, detached cupboard doors, torn curtains, bodily fluid residue on door handles, blood stains on carpets, trash under sofas, and food leftovers on tables. It was clear that the apartment had not been cleaned for a very long time. There was no working Wi-Fi, just a router without a cable abandoned in a drawer. In the kitchen, not a single plate, glass, or utensil was clean. We had to wash everything by hand, as the dishwasher was also broken. On the terrace, we found garbage bags, cigars on the floor, broken furniture, and even an abandoned wheelchair. The host promised immediate assistance, but no one ever came. We waited until 1:00 a.m. just to obtain clean sheets and towels for the children. The following day, nobody showed up either, and they even claimed they had no key to enter the apartment, which we found highly suspicious. After 48 hours in unhealthy and inhumane conditions, we were finally asked to leave due to their inability to offer any real solution. This was a completely unacceptable experience. Unfortunately, Booking.com also failed to respond effectively to such a serious situation. We do not recommend this accommodation under any circumstances.

Buen apartamento, necesita algo de limpieza

6.0

Mucho espacio, 4 habitaciones cada una con su baño, salón , cocina y terraza muy amplios. Camas y toallas limpias

− Por desgracia estaba sucio, las moquetas tenían manchas. Las puertas de algún armario estaban rotas. Había botellas vacías y la basura sin recoger.

Guest review

1.0

Nic

− Nasz pobyt w tym apartamencie w Londynie był niestety koszmarny. Po przyjeździe zastałyśmy brud, kurz i totalny bałagan – w szafach i koszach znajdowały się śmieci po poprzednich gościach, a wszystkie sztućce, garnki i talerze były brudne, jakby nikt ich nawet nie przepłukał. W mieszkaniu unosił się zapach zaniedbania. Wykładzina była poplamiona, w tym plamami wyglądającymi jak krew, a łazienki były w stanie absolutnie nieakceptowalnym. Całość sprawiała wrażenie, jakby od dawna nikt tu nie sprzątał. Nawet lustra z szaf były tylko oparte o szafę a nie włożone do szafy. Kontakt z właścicielem? Żaden. Nie otrzymałyśmy żadnej odpowiedzi ani pomocy, mimo wielokrotnych prób. Booking również nie udzielił nam żadnego wsparcia, choć sytuacja była poważna. Byłyśmy w 9 osób i wszystkie jesteśmy zgodne: Nie polecamy absolutnie nikomu tego miejsca. To najgorsze zakwaterowanie, z jakim miałyśmy do czynienia.

Guest review

7.0

Appartement proposant de très belles prestations 4 chambres 4 salles de bains, un grand séjour, une cuisine modene et un grande terrasse

− Appartement salle et détorioré Taches sur les moquettes Portes placards cassées Poussières dessus et dessous les meubles Electroménagers défectueux

DISGUSTING DIRTY DANGEROUS TOOK OUR MONEY AND WE ARE STILL AWAITING REFUND

1.0

DO NOT BOOK THIS PROPERTY PLEASE PLEASE PLEASE WE PAID LOTS OF MONEY BOOKED FOR 4 DAYS WHEN WE ARRIVED IT WAS DISGUSTINGLY DIRTY,UNDERWEAR ON FLOOR USES TOILET PAPER,KITCHEN DISHWASHER WAS FULL OF DIRTY PLATES,WHOLE KITCHEN IS DIRTY LIKE IT NEVER BEEM WASHED EVER,BIG BIN BAGS ALL OVER THE BALCONY AROUND 10 OF THEM FULL OF RUBISH.SOMEONES WHEELCHAIR IN MIDDLE OF THE TERRACE CIGARETTES EVERYWHERE ALL THE BEDS ARE UNMADE WITH DIRTY BEDDING ON TOP Carpets stained with either red wine or blood all over the apartment IN EVERY ROOM They advertised it that this apartment has good parking. This is why we paid a lot of money for this apartment but apparently when we arrived we spent two hours not being able to get into the car park because apparently they didn’t have special key for the car park and they said they contacted the owner who is travelling and probably will come back to the company for advertise the property in few days Every single toilets are dirty ,urine inside All the wardrobes have sliding doors and all the doors in all the bedrooms the doors have been unhinged which was really really dangerous for children. We couldn’t stay there and had to find alternative accommodation after her brother flying from KAZAKHSTAN with his family for a nice day in London. WE HAD JUST ARRIVED FROM HEATHROW AND IT WAS ABSOLUTE NIGHTMARE TO DEAL WITH BOOKING.COM CUSTOMER SERVICE AND WITH PROPERTY OWNER/COMPANY WHO DEALES WITH THIS PROPER We have contacted Booking.com to help us to resolve our issue and get the refund. It’s a seventh day now we tried to call since Wednesday and every time we call someone answer the phone say hello as soon as they hear our complain the line just goes dead blank we spent 45 minutes each time and it’s just a waste of time. Booking.com are absolutely not helpful. All they want to do is just take your money and the put the phone down so please do not use Booking.

− DO NOT BOOK THIS PROPERTY PLEASE PLEASE PLEASE WE PAID LOTS OF MONEY BOOKED FOR 4 DAYS WHEN WE ARRIVED IT WAS DISGUSTINGLY DIRTY,UNDERWEAR ON FLOOR USES TOILET PAPER,KITCHEN DISHWASHER WAS FULL OF DIRTY PLATES,WHOLE KITCHEN IS DIRTY LIKE IT NEVER BEEM WASHED EVER,BIG BIN BAGS ALL OVER THE BALCONY AROUND 10 OF THEM FULL OF RUBISH.SOMEONES WHEELCHAIR IN MIDDLE OF THE TERRACE CIGARETTES EVERYWHERE ALL THE BEDS ARE UNMADE WITH DIRTY BEDDING ON TOP Carpets stained with either red wine or blood all over the apartment IN EVERY ROOM They advertised it that this apartment has good parking. This is why we paid a lot of money for this apartment but apparently when we arrived we spent two hours not being able to get into the car park because apparently they didn’t have special key for the car park and they said they contacted the owner who is travelling and probably will come back to the company for advertise the property in few days Every single toilets are dirty ,urine inside All the wardrobes have sliding doors and all the doors in all the bedrooms the doors have been unhinged which was really really dangerous for children. We couldn’t stay there and had to find alternative accommodation after her brother flying from KAZAKHSTAN with his family for a nice day in London. WE HAD JUST ARRIVED FROM HEATHROW AND IT WAS ABSOLUTE NIGHTMARE TO DEAL WITH BOOKING.COM CUSTOMER SERVICE AND WITH PROPERTY OWNER/COMPANY WHO DEALES WITH THIS PROPER We have contacted Booking.com to help us to resolve our issue and get the refund. It’s a seventh day now we tried to call since Wednesday and every time we call someone answer the phone say hello as soon as they hear our complain the line just goes dead blank we spent 45 minutes each time and it’s just a waste of time. Booking.com are absolutely not helpful. All they want to do is just take your money and the put the phone down so please do not use Booking.