London - 2 Bedroom Flat near Clapham Junction CJ

Scam, unit was never available

1.0

− My experience with this property and transaction felt like a scam. They did not actually have this flat available, yet they charged my credit card and I never received a confirmation for my reservation. Instead, I only received an email on the day of check-in informing me that the flat was unavailable. I felt forced to cancel my credit card and file a dispute with my bank. Only after my bank notified them of the dispute did they offer a refund, but I was out of my money for about three weeks. If these people are registered with Booking.com, their listing should be canceled and they should not be allowed to offer their flat—assuming they even have one. For these reasons, I will never use or make another reservation through Booking.com. Thankfully, I was able to find a wonderful alternative and booked a nice flat through Airbnb instead.

Never stay here

1.0

They cancelled on us an hour before check in, they would not respond to multiple messages. Also they never cancelled through booking.com and I am struggling to get a refund for this at the moment. Do not stay here.

− The owners

HORRIFIC

1.0

nothing

− beds broken, floor wet from a leak and lifting. sofa broken. wifi wire hanging out wall and dangerous tied together with a hair bobble. wardrobe being held up by a coat hanger underneath. cooker doesnt work. everything broken, completly not acceptable tobe on booking.com contacted owners and booking.com had 1 reply then nothing. we left straight away didnt Stay there. refund offered of £90 when booking is £500. customer service shocking. DO NOT STAY HERE UNDER ANY CIRCUMSTANCES.

Absolutely terrible

1.0

The best part of the stay here was when we checked out

− No hot water in either of the sinks. Faulty water heater so every time you turned it on it tripped the electrics. The shower had no rail. Cracked glass in one of the windows. Place smelt fusty/damp. Reported this to the host who did absolutely nothing about this, we asked for a refund and the host said a contractor was coming to sort… obviously didn’t happen. Tv had no remote. No WiFi in the property. Not fit for purpose

Vraiment desservant ☹️

1.0

Rien

− Le lit étais case et le managers a voulu me faire porter le chapeau comme si c’est moi qui l’avait cassé le matelas etait absolument impossible de dormir correctement déçu parce que les ressorts étaient vraiment mort le vitre étais cassé

Guest review

1.0

Property owners canceled on the day of arrival due to a leak via what'sapp but don't booking.com I was a no show. Now I'm waiting for a refund through finance as the property is not replying to booking.com

− The service is terrible