Home2 Suites By Hilton Battle Creek♡

Enjoyed it

9.0

Breakfast was fine and the woman, I believe her name was Michelle went out of her way to clean up after some "spoiled" lodgers and she was very friendly.

− Had an issue with the person directly above me in room 401. Claire and Bethany took great lengths to get it fixed.

It was wonderful!

10.0

The cleanliness and access to local shops & restaurants was great.

Never going back.

1.0

Nothing

− We were given room 412. When we arrived to the room we put our things down and after our very long 13 hour drive I wanted to shower. In the shower there were multiple pieces of body hair. To which I let it go and I personally rinsed the shower down before taking one myself. After my shower I went to plug in my phone on “my side of the bed” there I noted hair in the bed. Many pieces of head hair and “other” body hair. I told the front desk and requested a credit to another location as this is not a place I now trust to stay in. They said due to me booking third party there is nothing that can be done. Which makes no sense since you, the hotel, do get paid regardless. The head cleaning lady came out and guaranteed another room that was actually clean as it was a mistake on their end putting me and my husband in 412. They moved us to 424. Which upon entering smelt much better already and there was no hair in the bed. However, upon entering the bathroom there was more hair on the counter and the toilet was dirty (feces inside the walls of the toilet bowl). My husband and I were disgusted and immediately left. Nothing was done on your hotels end to help us. We paid to stay at your hotel regardless of third party or not, you still got paid and due to your staff’s inability to properly clean (or cut corners) we had to spend more money out of our pockets to find a cleaner place to stay.

We really enjoyed our stay and will be marking this as a future hotel option.

8.0

Great location, clean spacious room, excellent friendly staff,super easy check in and out and a beautiful view of the forest area in the back with dear gathering and a sunrise that was picture perfect.

− Bathroom door didn't shut all the way and didn't lock. Not locking is not a big deal if your with family but the door kept opening on its own like it wasn't catching or something, alittle annoying but alot of good to make up for the door.

Pleased

10.0

Very clean staff was great

− Location quite

Guest review

10.0

Staff was friendly and helpful

− Pool could have been a tad bit warmer