WEEKLY OR MONTHLY STAYS, London, Canary Wharf - Sleeps 6- 2Bedroom, FREE PARKING, Serviced Apartment By Maison Christo Property

Heerlijk centraal!

9.0

Dichtbij de metro en voorzieningen als supermarkt en restaurants in nieuwere zakenwijk. Appartement is prima ingericht en van alles voorzien

Disgusting, unsafe, and unacceptable – avoid at all costs

1.0

Nothing. Do not be misled by the 8.5 rating. This experience caused severe distress, ruined our holiday, and raises serious concerns about Booking.com’s quality checks. Avoid this property to save yourself the health risk, stress, and financial loss. See details below.

− Disgusting, unsafe, and unacceptable – avoid at all costs This was the most disgusting apartment we have ever stayed in. The entire place smelled strongly of mould and damp, making it difficult to breathe. There was visible water damage, broken floorboards, filthy carpets matted with hair, foul-smelling bathroom mats, and a general lack of maintenance. Nothing was clean. Bedsheets felt old, dusty, and unwashed. Plates and bowls provided were covered in dust and hair. There were crawling insects on the floors and fungus gnats flying throughout the apartment. The heating was defective and alarming. When turned on, loud noises came from the storage area, raising serious fire safety concerns. This was December, yet we were forced to endure two freezing nights, sharing the single duvet provided for our children—completely unacceptable. We shared extensive photographic evidence with the owner, whose only response was “thank you for flagging this,” with no action taken. This property should never be listed, especially for families. We were travelling with a 7-year-old with asthma and a 4-year-old with a heart condition, and the conditions posed a clear health risk. Despite immediately raising this with Booking.com and being Gold members for over a decade, we received only a £360 credit of the £2,069 paid, which was inadequate. The owner suggested moving us between Bow Church and Stratford—locations we did not book—adding further stress. We repeatedly requested a refund so we could move our children somewhere safe but were refused. We ultimately relocated at our own expense to the Radisson Blu, Canary Wharf, during peak season. No refund was given for the unused 7 nights. This property appears to be in breach of UK regulations, including the Consumer Rights Act 2015, Housing Act 2004 (HHSRS), potential non-compliance with the 90-day short-let rule, and possible environmental health and fire safety regulations. We will be reporting the relevant local authority.

Guest review

8.0

The location was perfect

− The location of the key collection

Guest review

8.0

Great location

Stay was ok

8.0

The location was good.

− The space is less and no cleaning facility for entire week. No wardrobe in room

Superb

9.0