Cozy Studio near London City Airport, ExCeL & DLR

Good

7.0

NIGHTMARE!

1.0

PLEASE AVOID STAYING THIS PLACE!!!!!! BE CAREFUL!!!!!! 1. The place is very difficult to access, it's out of nowhere for commuting everywhere. The area is NOT SAFE!!! 2. Indication for picking up the key and the code was wrong! 3. From picking up the key place Mimart, you have to walk 12 minutes walk not 5 minutes as mentioned on the internet, and you have to cross the pedestrian bridge with your luggage if you travel heavily. 3. The key didn't walk! And the landlord was not available and never replied, fortunately her manager kept me online and tried to help me, but it didn't walk 4. I paid for everything but I couldn't even enter and stay.

− PLEASE AVOID STAYING THIS PLACE!!!!!! BE CAREFUL!!!!!! 1. The place is very difficult to access, it's out of nowhere for commuting everywhere. The area is NOT SAFE!!! 2. Indication for picking up the key and the code was wrong! 3. From picking up the key place Mimart, you have to walk 12 minutes walk not 5 minutes as mentioned on the internet, and you have to cross the pedestrian bridge with your luggage if you travel heavily. 3. The key didn't walk! And the landlord was not available and never replied, fortunately her manager kept me online and tried to help me, but it didn't walk 4. I paid for everything but I couldn't even enter and stay.

Please read every horrible detail about our experience

1.0

Nothing felt stressed throughout, lack of privacy, threats etc

− Violation of privacy, they forced me to send them my passport copy via an external email otherwise they threatened they would not give me access. I said I can't do that i will show you in person abd they refused and it was clearly not mentioned anywhere. Worst bit they rented this as a 1 bed but the living was shared. Even worse our room's entire door was transparent with glass clearly exposing us to anyone coming in the house. I want a full refund. We were asked to do silly and unprofessional things such as cover the door with sheets or nylon (where are we going to find them anyway?). We were forced to leave a day before because they were deliberately ignoring our complaints and sending us threats about everything trying to get us to stay the whole duration. Sink was filthy with hair in the drain and was blocked. They misinformed us about everything including doing everything remotely so they force you to be communicating outside booking.com . Another tactic they use is they play games to buy time such as ask you to send photos outside booking.com for things you mention have issues that they clearly know about. I did not play that game and nobody came (wasn't part of the agreement anyway). Highly not recommended and will chase this all the way using all legal routes to get a refund and compensation.

Exceptional

10.0

Everything great and location very Convenient who travelling from London City Airport. Collection key is Extra Headache. Key is located different place. I can recommend owner to keep key security box with your place.