WSD Militou New Comfy and cozy 1BD Apt near Metro

Bad

1.0

Full of 🪳 there are everywhere...

− Dirty....

tragic nobody don’t try to stay there

1.0

Subject: Complaint Regarding Stay – Militou 8, Athens Dear Sir/Madam, My 4-day stay at your property (Militou 8, Athens) was extremely disappointing and completely unacceptable. The apartment was infested with cockroaches—everywhere, including under the bed, on the bed, in the blankets and pillows, in the kitchen, and even near my food. The level of cleanliness was nonexistent, and there were serious hygiene and safety issues. There was no curtain on the balcony door, making it impossible to sleep due to the sunlight, both day and night. The property looked nothing like the photos, and your response to the situation was unprofessional and unhelpful. I have photo evidence of the conditions and will be submitting an official complaint to Booking.com, along with a public review. I am requesting an immediate full refund, as the stay was not worth the money paid. I expect a prompt response. Sincerely

− Subject: Complaint Regarding Stay – Militou 8, Athens Dear Sir/Madam, My 4-day stay at your property (Militou 8, Athens) was extremely disappointing and completely unacceptable. The apartment was infested with cockroaches—everywhere, including under the bed, on the bed, in the blankets and pillows, in the kitchen, and even near my food. The level of cleanliness was nonexistent, and there were serious hygiene and safety issues. There was no curtain on the balcony door, making it impossible to sleep due to the sunlight, both day and night. The property looked nothing like the photos, and your response to the situation was unprofessional and unhelpful. I have photo evidence of the conditions and will be submitting an official complaint to Booking.com, along with a public review. I am requesting an immediate full refund, as the stay was not worth the money paid. I expect a prompt response. Sincerely

Exceptional

10.0

Passable

5.0

The WORST airbnb experience I've had in the last 25years. A complete nightmare.

1.0

− The host instructed me to self-check in (pick up the keys from a coded safety box). So I went to the property only to find out there was no safety box at all! I tried to call the host repeatedly, no reply. In fact I tried to call them more than 20 times that day. Nobody answers the phone, you get always diverted to a voicemail which is full (You can't even leave them a message!) So it appears it's a sham phone number, the host can only be contacted via the booking.com platform. And they reply with quite a big delay, maybe you have to wait for 30min for a reply. So I am standing in the road at a scorching heat 38C unable to enter the property, where I spend more than 1hr exchanging messages with the host, until it becomes clear that they have no idea where the keys are. At which point they offered me the option to move to another flat which is located a mile away, which I have to do at my own expense by taxi, without being given any more information about the place. Eventually I got there to find out that this other flat does not meet my requirements. So after one more wasted hour of really bad communication with the host (hoping to resolve the situation), I eventually gave up and contacted booking.com customer service who canceled the reservation. By the time I finally found another place to stay, sweating and starving, it had gone 10pm, my entire day had been wasted. I believe that one of the worst things a host can do to a guest is to fail to check him in and let him hang out to dry. If you want to risk finding yourself in the standing in the heat/cold/middle of the night etc with nowhere to go, feel free to try this host...

Bad, extremely dirty and hosts never replied

1.0

− Dirty sheets and pillow with hair, An a/c not working, Shutters were destroyed and there was not even a single curtain in the bedroom. Messaged the hosts directly, but they never answered, so we had to leave the very same moment. They didn’t answer, not even the following day.