Central Whitechapel - Steps from Station & Sights!

Guest review

5.0

The location was great, very close to the train station and easily accessible.

− The apartment is quite run down and the furniture very worn (we suspect that one of the beds was already broken when we checked in). The kitchen was not well equipped - very few utensils and cooking pans. The bathroom lights were also only partly working. There were some old towels left under the kitchen sink and cleaning equipment/rubbish on the balcony, indicating that the apartment may not have been cleaned properly before we arrived. Also insufficient supplies (toilet paper and garbage bags).

Horrible smell, worst conditios and rude households

1.0

Nothing

− When we arrived, we immediately noticed a strong, unbearable odor coming from the refrigerator, making it impossible to stay inside the apartment. Both of us have asthma, and the poor air quality and unpleasant smell posed a serious health risk. We could not remain inside the apartment because of the odor and the unhygienic conditions. In addition to the smell, we found several serious issues: * The main entrance door lock was broken, creating a significant security risk. * The bathroom was dirty and unhygienic. * There were hairs in the sink. * The kettle was heavily covered with limescale. * The fan was covered with a thick layer of dust. * Overall, the apartment had clearly not been properly cleaned before our arrival. We informed the host about these issues immediately after check-in. Only after our complaint did the host offer to send a cleaner, which confirms that the apartment was not in an acceptable condition upon our arrival. Due to the health and safety concerns, we had no choice but to leave the property immediately and book alternative accommodation at our own expense. We never stayed at the apartment, yet the host continues to act as though we are currently staying there. Under these circumstances, we believe a full refund is justified, as the property was not provided in a clean, safe, or habitable condition.

Guest review

10.0

Eu amei o lugar muito aconchegante

Guest review

1.0

− We rented this property and had a very disappointing experience. Although our check-in time was 3:00 PM, the apartment was not ready when we arrived and it had not been cleaned properly. I had to wait outside for over an hour with my baby and two other people while the cleaning was being done. The apartment was clearly not cleaned thoroughly. Because the cleaning was rushed, it was obvious that it had not been cleaned properly or to a good standard. Many areas were still dirty, including the inside of the refrigerator, microwave, oven, and kitchen cupboards, which were all unclean. The kettle, microwave, and coffee machine were also dirty and looked like they had not been cleaned for a long time. The washing machine was still running when we arrived, and the cleaner even asked me to remove the laundry myself. The soap dispensers were not refilled, and many household items were also dirty. After settling in, we also noticed that the apartment felt old and worn out. The furniture and appliances were outdated and in need of renovation or replacement. If the location had not been convenient, I would not have wanted to stay in a property like this.

Guest review

7.0

Lage, schnell an der U-bahn, Ausstattung okay, ausreichend für ein Wochenende

− Check-in. Wir haben eine Stunde gebraucht, das korrekte Appartement zu finden. Wir standen wie andere vor uns auch (wie uns vom Bewohner berichtet wurde) zuerst vor dem falschen Appartment. Das Office des Gebäudekomplexes konnte leider auch nicht helfen.

Guest review

9.0

the property's location was very good.  the facilities are adequate and good value for money.  with self check-in and the host is very responsive and proactive especially with their communication. The coffee which were left in the kitchen as a complimentary treat, which was very kind of them.

− Nothing, all was good.