Executive Inn & Suites Extended Stay - Vernal♡

Worst Hotel Experience Ever

1.0

Nothing

− The name first of all is false advertising it is not what it says it's a Best Western, GPS said it was called the sure stay hotel so the hotel has three different names! Construction going on, receptionist said sorry i don't have the room booked I gave you the best room I have, I hope the construction and the moving of furniture above your room doesn't disturb you!? no ice is available, no exercise room is available no laundry was available no iron or iron in the room as stated as an amenity the fire detector / cO2 was detached and I found with the wires in the back and stuck in a cabnit the floors had not been vacuumed swept cleaned. there was ice trays with hair and a buildup of film on them on the ice there was a bug that looked like a cockroach in the bathroom springs were poking through the bed. old mattresses, In the parking lot there was a stack cabinets, old stained mattresses an old material were piled in the parking lot. They should not even be advertising for any bookings I think I was the only one in the whole hotel. It is called Executive Inn & Suites Extended Stay. The pictures online are not even the pictures of the property they had to have been AI generated. Sorry to have to leave this long negative review but it was one of the most horrible days I've ever been at and I had to rebook at a different hotel Holiday Inns Express so I ended up paying almost $400 for two hotels in one night!

Wait until remodeling is completed before booking here. Late fall of 2026.

4.0

Proximity to the activity we were attending. Beds were comfortable.

− Facility was being remodeled, room was missing nightstand and headboard lights. Closet cabinet was not finished being put together. TV was stuck on one Spanish channel and couldn't be changed. Pool was closed. Facility is now a Best Western and we were never notified of the name change, it is no longer Executive Inns & Suites. This made it difficult to find.

Let down!!!

1.0

The staff was very friendly & helpful.

− I was willing to overlook how dirty it was, until the bathroom sink was clogged and drained ever so slow. Then the little hot water machine only heated to warm. Final disappointment was the stove would not heat up. I followed the instructions on the wall, nothing! I chose this destination specifically because I would be able to cook my own food. Even though it had a 3.2 rating. I spoke with employee at check out, she did not care. Extremely disappointed, Heidi Perry

Good for sleep and shower. No more. Breakfast ok for waffles and cereal. Hotel was pretty empty.

4.0

The milk was sour and no staff was present. Staff had t be contacted by phone from lobby.

− The kitchenette sink has a leak with a bucket under the counter in our room.

Very expensive for filthy dump

1.0

This is listed as executive suite however, the sign is best Western. The whole place is a beaten up dump. I believe they’re doing some renovations, but there is construction debris everywhere, and the place was filthy. Even the bedside table had sticky fingers all over it.

− Dirty and rude -the front desk gentleman should not be yelling out your phone number and your room number to all the people behind you in line especially when you’re traveling by by yourself as a woman