Two Bedroom Flat in Knightsbridge

On the photos it is a really attractive, fresh apartment. In reality totally the opposite

3.0

Location

− One of the shower head is leaking everywhere, no tv connected, no internet on the first day because no WiFi codewas provided in the apartment -had to ask separately, one of the bedroom and bathroom door couldn’t be properly closed. Wallpaper peeling off of the wall, no drapes in one of the bedroom - so you wake up with the Sun…. That particular window is somewhat damaged and the glass sticker is damaged.

Good

6.0

Location, and staff very responsive

− Flat is neglected, needs some TLC. Things like the wall paper coming away, flooring needs doing and taps. The stairs need to be cleaned a lot of bin bags not a nice look Overall clean and great location and staff

Bad

2.0

Location

− We are extremely disappointed with the service we received during our recent booking. The last-minute apartment change was completely unacceptable and caused significant inconvenience to our plans. The replacement accommodation provided was of very poor quality: The bathroom had severe plumbing issues with inadequate drainage The building appeared to be incomplete/under construction These conditions significantly impacted our productivity and comfort The substandard facilities and unprofessional handling of our booking have left us thoroughly dissatisfied with your service. Due to this poor experience, we regret choosing your company and will not be doing business with you again in the future. Given the unacceptable conditions and failure to provide the service we paid for, we are demanding a full refund of our payment. The accommodation was not fit for purpose and did not meet basic standards.

Don’t be fooled by the location or the pictures

1.0

Only the pictures

− Don’t be fooled by the location or the pictures. The place is dirty, smells of damp, and I couldn’t even stay there for 5 minutes, let alone the 2 days I booked. I contacted Booking.com with photos, but they did nothing because the owner “doesn’t do refunds.” Terrible experience — avoid at all costs.

Excellent location but apartment is diabolical and unclean

1.0

Location was the only thing that was good about it. Amazing location however the apartment is awful.

− The floor was wet when we arrived so bad we thought there was a leak The floors coming way and the laminate is burst wall paper peeling Toilets are dirty Showers are scalding hot, no cold water coming out of them There was rubbish in the hallway and flies everywhere because of it. It stinks Toilets don’t flush properly Beds uncomfortable Not enough pillows or towels for four guests Doors don’t stay shut Bathroom doors poor, barely close Pictures are not the same as the apartment Check out 10am or they threaten to charge you extra Broken mirror on the stairs All the frames on the stairs are off the wall It is awful and 630 pound for the weekend

Ruined our stay in London!! Was bitterly disappointed.

1.0

Location

− Toilets didn’t flush properly, couldn’t adjust temperature in showers, was unclean, bags of rubbish on landings. No bathmats or tea towels, very basic no extra bedding. Felt very unloved. Holes between bathrooms plumbing.Property management refused to help , pending compensation with booking.com