Peaceful Residence on Palmer Ave - Close to the Falls

Guest review

8.0

Lovely breakfast delivered each morning

− Everything was as expected

Guest review

10.0

Great place close to the falls ,breakfast was lovely

Saubere Unterkunft, leckeres Frühstück

8.0

Uns wurde ein anderes Haus zugeteilt, näher an den Wasserfällen. Das täglich gebrachte Frühstück war abwechslungsreich und hat uns sehr gut geschmeckt, vielen Dank, John!

Awful.not the place we booked and to say it was an upgrade is an insult to me and others When he brought breakfast aro

3.0

We didn’t actually stay at the property as he messaged me 2 days before saying he was double booked. I booked the property 8 months in advance so why is it being advertised when I have booked it. He put us down the road in a very dated house which was smelly, cold and nothing like what I had booked. It seems this is a regular occurrence as other reviews say the same. Do not book this place you will be disappointed.

− Everything. It was cold. Noted been modernised since the 1960’s. The views of the falls he promised were non existent as the property is surrounded by trees.

Friendly host, with free breakfast made this a good base to explore Niagara.

8.0

The location of the property is good. We had the WEGO pass, but also 50% off Uber for the week. We chose Uber because the stop was a walk away! Once we got over the unusual layout of the property, we had a good stay. Breakfast was a really lovely bonus with adaptations made for the vegetarian in our party.

− So let's talk about that layout! One of the bedrooms and bathrooms is in the basement. This is accessed via a steep staircase without handrail. You then have to cross a concrete floor before reaching the bathroom. Upstairs is accessed via one of two staircases one from the kitchen that goes directly into a bedroom that then goes into the bathroom. Again no handrail and no lock on the door between this bedroom and the bathroom. The other staircase leads to a landing with two bedrooms and the same bathroom. There is a handrail on these stairs, and they are not as steep. One of the bedrooms has a door directly onto the balcony, which made our kids feel uncomfortable, and they would not sleep in the room.

Moved to another property and promised refund has not materialised

1.0

− We booked the property "Peaceful Residence on Palmer Avenue" back in November 2024 for a stay in July 2025. Shortly after the booking we were charged the full amount, all OK so far. Then in March 2025 we were charged the full amount a second time, I immediately messaged John Pinter who manages the property on the booking.com app but received no response. In the end I had to call him, the first attempt John made to refund went wrong (only reserved on my card and never paid?). In the end it took more than 2 weeks and multiple attempts to contact John before I got the wrong double payment returned. 2 days before arriving we got a message from John to say he had moved us to another property, there was no explanation and no apology. When we arrived at the new property we were very disappointed, the property faced a large vacant lot where some strange people were hanging out, the fourth bedroom was just a bed in the dining room (still with a dining table) which was separated from the living room with a curtain. We had very carefully picked "Peaceful Residence on Palmer Avenue" based on its pleasant location and the photos of the house and so were very cross to just be moved somewhere not as nice. I called John straight away and he agreed to refund our money the next morning. We then found a nice hotel and carried on with our holiday. That was 6 weeks ago and I have not received my money back. John has only responded to some of my messages, the last response I got from him was on 28th July saying he would send the money that week but he did not. I have opened a case at booking.com who say I must wait 30 working days for the refund which I find rather ridiculous.