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Hotel Lagoon - Pet Friendly

★★★ Mexico, Manzana 19, Chetumal, MX

7.2 guest rating· 234 reviews

About this hotel

Convenient Location

Hotel Lagoon - Pet Friendly is strategically situated just 20 minutes from Bacalar Lagoon and a short distance from the Belize Border, offering easy access to various attractions.

Comfortable Accommodation

Enjoy well-equipped rooms with air conditioning, cable TV, and complimentary toiletries. Some rooms even feature a terrace for a relaxing outdoor space.

Great Amenities

Relax by the outdoor pool or take advantage of the free Wi-Fi throughout the property. Indulge in complimentary coffee and pastries each morning, setting the tone for a delightful day.

Ready to experience a perfect blend of comfort and convenience? Book your stay at Hotel Lagoon - Pet Friendly now!

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Rooms & rates

Quadruple Room with Garden View

Sleeps 4 · 20 m² · 2× Double bed

  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Private bathroom
  • Shower
  • TV

Double Room with Garden View

Sleeps 2 · 16 m² · Double bed

  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Private bathroom
  • Shower
  • TV

Double Room with Two Double Beds with Lagoon View

Sleeps 4 · 20 m² · 2× Double bed

  • Air conditioning
  • Single-room air conditioning for guest accommodation
  • Private bathroom
  • Shower
  • TV

Amenities

  • Exercise/lap pool
  • Pool sun loungers
  • Pool waterfall
  • Swimming pool
  • Offsite parking discounted rates available
  • Secured parking
  • Self parking (surcharge)
  • Restaurant
  • Screens / Barriers between staff and guests for safety
  • Air conditioning
  • Pets allowed
  • Front desk (limited hours)
  • Tour desk
  • Room service
Show all 59 amenities
  • 24-hour security
  • Non-smoking rooms
  • Family rooms
  • Access to health care professionals
  • Cashless payment available
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Coffee Shop on site
  • Contactless check-in/check-out
  • Currency exchange
  • Delivered food - securely covered
  • Face masks for guests available
  • Facilities for disabled guests
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Free wired internet
  • Fruits
  • Grocery deliveries
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Housekeeping on request
  • Internet access
  • Invoice provided
  • Japanese garden
  • Key access
  • Kid meals
  • Luggage storage
  • Outdoor furniture
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Private check-in/check-out
  • Private picnics
  • Process in place to check health of guests
  • Sanitized tableware & silverware
  • Security alarm
  • Shallow end
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols
  • Swimming nearby
  • Terrace
  • Wheelchair accessible

Location

© OpenStreetMap contributors

Mexico, Manzana 19, Chetumal, MX

Check-in
from 02:00 PM to 12:00 AM
Check-out
until 12:00 PM

What guests say7.2234 reviews

+ Good breakfast+ Friendly staffPoor cleanlinessOutdated facilitiesIssues with amenities
Cleanliness4.7
Service8.7
Location8.2
Room Quality5.7
Amenities6.7
Value for Money7.7

dreckiger Pool und Frühstück muss man doppelt zahlen

3.0

leider nichts.

Der Pool war bein Ankunft geschlossen, weil er schmutzig war. Es schwamm sogar ein toter Vogel darin. Obwohl wir Frühstück inkl. hatten, gab es zunächst die Häfte nicht mehr und Tortillas waren kalt, weil sie kein Gas hatten. Trotz Buchungsbestätigung mit inkludierten Frühstück, mussten wir das Frühstück zahlen, da sie uns sonst nicht abreisen lassen haben.

Patrick · CH · 2026-05-19

todo estuvo bien

8.0

Todo estuvo bien

Emigdio · MX · 2026-04-30

A fuir , c est une honte

1.0

L acceuil convenable

Hotel sale et vetuste Chambre sale ( toile d araignée, poussière partout ) Lit inconfortable Pas d eau a la douche , toilette sale Odeur d égouts Piscine verte

mathias · GP · 2026-04-15

Bien

7.0

El hotel estaba limpio y cómodo en relación al precio

La ubicación en el mapa estaba equivocada, no esta en un lugar céntrico, adicional a qué decía que el desayuno estaba incluído y no nos lo ofrecieron

Flores · MX · 2026-04-10

Guest review

10.0

El lugar, te da paz y relajación

El baño , la puerta de la regadera descompuesta

Marco Antonio · MX · 2026-03-28

Guest review

9.0

Un excelente anfitrión

jose juan · MX · 2026-03-01

Good to know

A deposit may be required at the property.

Parking

Free private parking is possible on site (reservation is not needed).

Internet

WiFi is available in all areas and is free of charge.

Pets

Pets are allowed. Charges may be applicable.

Children and extra bed policy

Children of any age are allowed.

Children up to and including 8 years old stay for free when using an existing bed.

You haven't added any cots.

You haven't added any extra beds.