The Metropolitan Hotel & Spa New Delhi♡

Brilliant... will definitely stay here again

10.0

Amazing staff. We were so happy when we got in late and were able to order food to our room. Incredible service. The staff were all so nice and helpful. The hotel organised a day tour for my friend and I (2 young Irish tourits) with an English speaking tour guide and a driver for 60 euro in total... brilliant value and he took us on a brilliant day out to all the main spots in New Delhi and we were so so glad that we stayed at this hotel because it really made our trip. We felt so comfortable at all times and the staff members here make it their priority to make guests feel comfortable.

− There could have been some more western breakfast options but there was still some which is good

Guest review

1.0

Worst experience all r thieves

− Didn't like anything there all r thieves there chiii

Guest review

2.0

− The room was dirty and not properly cleaned. The overall cleanliness was disappointing, and it was definitely not worth the price.

סהכ נהנו מאודלסיים שהות בהודו במלון הזה, פעם שנייה שלנו.

8.0

שירות נדיב ומאוד קשוב, דאגו לכל מה שביקשנו במהלך השירות. כלל נותני השירות מהקבלה עד לשירות חדרים כולל מי שבא לתקן את הלחץ מים. הזמנו חדר עם אמבטיה במיוחד, וכשקיבלנו חדר עם מקלחת דאגו להחליף לנו חדר לשביעות רצוננו. הארוחת ערב של סאקורה הייתה טעימה במיוחד! שירות נהדר של המלצרים

− הארוחת בוקר לא מספיק מגוונת למי שרוצה אוכל מערבי. יש המון אופציות של אוכל הודי ולא מספיקּ אוכל מערבי.

Great location and lovely staff

7.0

Location, room size, spa, swimming pool, staff

− Rooms really need renovation badly! Not worthy of a 5 star hotel.

Five-star pricing, but an average guest experience.

1.0

Breakfast was excellent and the room and bathroom were clean.

− We recently stayed at The Metropolitan Hotel in New Delhi. While the breakfast was excellent and the room and bathroom were clean, the overall experience fell short of what I would expect from a five-star hotel, especially considering the price. The biggest disappointment was the room itself. It felt somewhat run down and had a few maintenance issues. There was effectively no usable bedside/night lamp, leaving us with only two options at night: keep the room completely dark or turn on a bright light or the TV. The WC also made loud drumming or banging noises for 10–15 minutes after every flush, making it sound as though construction work was happening nearby. The service was another area that could be improved. The staff were never rude, but they came across as indifferent and lacked the warmth and attentiveness typically associated with a five-star property. One example stood out during checkout. I informed the front desk upfront that I had consumed a packet of chips from the minibar so they could prepare the bill while I collected my luggage. Instead of processing the checkout efficiently, I was told they would first need to verify it. While I understand verification is part of the process, I had voluntarily disclosed the item to save everyone’s time. I returned to the room expecting someone to come by, but no one did. When I tried calling reception, neither of the room phones was working, making the experience unnecessarily frustrating. Finally, for the room category and price, I expected a few thoughtful touches such as complimentary fruit or a small welcome amenity, which were absent. On the positive side, the breakfast was genuinely very good, and housekeeping maintained the room well. However, the dated room condition, maintenance issues, and lack of hospitality during check-in and checkout made the stay feel average rather than five-star. I hope the hotel addresses these areas, as it has the potential to provide a much better guest experience.