Lujoso Apartamento para 4 personas en la Gran Vía

This was a very disappointing experience, with poor communication, a failure to provide the accommodation as booked, and

1.0

− The apartment was never handed over to us, and we were never given the keys. Despite repeatedly asking us to complete the registration, they never sent us the link needed to do so. As a result, we had to book another apartment. We tried contacting them by phone using the number provided in the booking confirmation, but unfortunately, no one answered despite our attempts over two days. Eventually, they sent us an email with access instructions, but the apartment was at a completely different location, approximately a 25-minute walk from the original property we had booked. The building had no elevator, and the apartment was on the third floor, making it extremely difficult to carry all our luggage upstairs. In the end, we had no choice but to find alternative accommodation, losing our original booking in the process and paying for 2 accommodations. No refund as of today.

Idéalement situé et esthétique

8.0

Remise en main propre

− Problème d’info pour le départ et remise des clés Absence du minimum de produits pour démarrer le séjour (sel, poivre, huile, liquide vaisselle…) Peu de matériel de cuisine

Guest review

10.0

El piso espectacular muy bonito todo , las camas muy cómodas , excelente piso en general

− La atención de la agencia en el tema de las llaves

Excellent location, beautiful interior and easy to pick up keys. Thank you for giving us early access!

10.0

Very high quality property, and a great location!

Guest review

10.0

Excelente trato del personal del apartamento, buena ubicación, muy limpio , lo recomiendo y volvería a cogerlo , más bonito en físico

Guest review

1.0

− Avoid this host! Extremely disappointing experience. We were given incorrect access details for the apartment, despite the host knowing exactly what time we would be checking in. When we arrived, we were unable to get in and repeatedly tried contacting the host, but received no response whatsoever. We were left standing on the street with our luggage, and even Booking.com were unable to get in touch with the host. With no access and no communication, we had no choice but to book another apartment at our own expense. Completely unacceptable. Correct access details and basic communication are the bare minimum. I would not recommend this apartment.