Athens Center luxury Suites 3

Guest review

1.0

Nothing

− We were left on the street. Arrived to the location and we were not provided the codes for the door or Suite number - nothing. Tried to contact host - number was not working. So late at night we stood outside in shady street with no place to sleep. In 30 minutes time we were able to connect with live booking agent-they also we're not capable to contact the host, so we had to wait another hour to sort things out and then to find another location to live.

Unsafe and terrible customer service

1.0

Lovely room with smart tv, mini fridge and en suite.

− Someone used the keypad and unlocked our room at 4.40am. We told them that we have a reservation here already and they went away. 10 seconds later, the same man, who then claimed to be from this company, pounded on the door and demanded that we talk to him and told us that the room should be empty and that he’d call the police on us. My husband answered the door and the experience was intimidating because we had just woken up and someone had been able to come into our room and we didn’t know for sure if the person did work here and now he was telling us that we were in the wrong place. Once my husband showed him the reservation details from my phone, he told us that we made a mistake and the room number should be 103. My husband again showed the man the reservation on my phone, which clearly stated "room 102" (which we were in) and told him that it isn't our issue. He talked to someone on his phone and then said sorry and left. The experience left me feeling frightened and ruined the experience for me. I couldn't sleep after that and the following nights I woke so many times thinking that someone was going to come into the room. We messaged the company immediately after the incident explaining what happened and asking for the security code to be changed and for some kind of explanation and compensation. We then messaged multiple times further before we left, but received no responses and there were no physical staff members to ask.

Guest review

7.0

La ubicación y el edificio moderno. Si bien la habitación es grande y comoda, les falta algunos detalles. Por ejemplo la mampara de la ducha no cerraba bien, y no tenía para colgar en la altura la regadera de la misma.

− Nos quisimos conectar con el personal porque no funcionaba la caja de seguridad ni la TV y nunca nos contestaron.

Good clean apartment. Area is a little rough but for the price canr complain.

7.0

Cost was good and general standard of room was good and clean

− Area is a little rough. The shower also was broken and the shower head was not mounted to the wall but was still useable so no massive issue

Agradable

9.0

La limpieza, decoración, facilidad para el acceso al apartamento. Fue un detalle increíble el presente con botellas de vino, café y té; parece que estes un hotel de 4* en lugar de un apartamento. A pocos minutos del alojamiento encuentras la zona céntrica.

− La zona de alrededor. Para llegar a él tienes que pasar por una calle que parecía poco segura.

Guest review

10.0

I received clear instructions before arriving, and the location was very easy to find. At the reception, everyone was very polite and helpful. The room was spacious and very clean, with everything I needed — bottled water in the fridge, a kettle with plenty of tea and coffee, and both glasses and cups. There was even a welcome bottle of wine with wine glasses. The wardrobe was large and included an iron and a hairdryer, which was very convenient.

− The only small thing I noticed was that there were no shampoo or body soap bottles, and just a few cotton buds. I’m sure the staff would have provided them if I had asked, but I didn’t bother. Also, while the room itself felt very safe and quiet, the surrounding neighborhood seemed a little less comfortable late in the evening. Around 11 p.m. it felt a bit unusual walking back, though it really helps that the apartment is located right next to a main road — just a few minutes’ walk from the bus and metro, so you don’t have to go far.