Modern and cozy-1Bedroom 1Bathroom-Azca

Unclean on arrival, blocked shower, inadequate hot water — left after one night

1.0

Location was great for access to the Bernabau stadium . We had a late flight in arrived shortly after 2330 the staff were waiting for us albeit we were quoted additional fees for the service.

− Checked in late on 10 March at approximately 23:40. Upon arrival, the apartment had clearly not been properly cleaned: the floor was covered in hair and dust, the skirting boards were dirty, the rug had not been hoovered, and there was grime under it. I immediately notified Minty Stay via WhatsApp with video evidence. They acknowledged the clean had been done "quickly" and offered a follow-up clean the next morning. The following morning, the shower drain was completely blocked, flooding the bathroom floor during use. The electric water heater (50-litre capacity) provided approximately three minutes of hot water per person — insufficient for two adults to shower without a one and half-to-two-hour wait between each use. This was never disclosed in the listing. When I requested a refund and advised I would be checking out to find alternative accommodation, this was refused. Minty Stay's position was that because a technician attended later that day and resolved the drain issue, no compensation was owed. They offered to send a clean team but they never came. I had already lost a morning of my trip waiting to shower and for a resolution with the blocked shower drain, and had been expected to occupy an unhygienic apartment overnight. I raised the matter with Booking.com and my bank. The communication from Minty Stay throughout was polite but ultimately unhelpful — apologetic in tone but unwilling to offer any meaningful resolution. Pros: Convenient location. Check-in staff were friendly in person. Cons: Poor cleaning standards, plumbing issues, undisclosed hot water limitations, refund refused.

Good location but uncomfortable bed

4.0

Nice little apartment close to the metro, train and the Bernabéu.

− The bed and pillows were very uncomfortable. We couldn’t sleep properly in the time we stay impacting our overall health. If it’s a short weekend i guess it’s manageable but 15 days was so bad.

Superb

9.0