ORO The Estates, Nandi Hills

Food contaminated with metal waste and worms

1.0

The property is located in a good location close to Nandi hills and overseeing other hills. The rooms are nice.

− The food is not hygienic and it is contaminated. There were pieces of steel scrub in the food and the juicers were infested with worms which were alive and moving in the glass. There was no immediate action to remove the contaminated food from the buffet and the staff response was poor. It was a bad experience that even after paying a significant amount, the food was not meeting basic standards of hygiene. Would highly advise to avoid the place which does not maintain cleanliness in the food.

It was an average stay

5.0

Nothing much

− Breakfast

“A Nightmare in Broad Daylight”

1.0

NOTHING

− EVERYTHING. We had to cancel the booking and demand a refund because the WiFi was not working, and even after more than an hour of trying, the staff could not fix it. After check-in, we discovered there was no power in the room, and I had to walk nearly 600 meters back to reception just to inform them to switch it on. To make matters worse, the room phone was also not working. This place is absolutely pathetic in terms of basic management and guest experience. Apart from Vi, no other mobile network works there, and this crucial information is nowhere mentioned on the booking site. The Garden Villa did not even have a TV. The explanation given was that they want guests to “spend time in nature,” while other room and villa categories conveniently do have TVs. After a lot of dilly-dallying and unnecessary delays, they finally refunded the money to my GPay account only after I firmly told them that I was not leaving without getting my money back. My entire one-day holiday was completely ruined. I would never return to this place, even if the stay was offered for free.

Guest review

8.0

Nice views. Its like a hill station. Clean room

− Some food items were stale. High tea is not complimentary.

Recommended for family, couples and friends

10.0

It's the Estate and very easy access to Nandi Hills. The property is maintained clean and hygiene. Food was excellent and breakfast was variety. The staffs were very helpful and courteous. Overall I would prefer my next stay at the same place. A best destination for family and friends with lots of amenities as inddor games and outdoor courts.

− Ordering food was a delay and that alone needs to be improved. Moreover morning coffee/tea (milk) is not available before 8am and that too needs to be addressed.

Guest review

8.0

Location

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