Large Cosy Property 15min from Central London

Guest review

1.0

− Terrible experience — would not recommend I had a terrible experience with this property. After a long journey, I arrived at the property expecting to check in, but there was no response from the property and I was unable to get access. I contacted Booking.com customer support for assistance, and despite their intervention, the property did not provide a proper solution. Eventually, after Booking.com contacted the property, my reservation was cancelled. This was extremely stressful and frustrating, especially after travelling a long distance and arriving with my family. We were left without proper accommodation and had to spend hours trying to resolve the situation. The communication and handling of the booking were completely unacceptable. I would not recommend this property based on my experience.

Absolutely disgraceful. Heartless, greedy and unprofessional management. Zero respect for customers. One of the worst ex

1.0

Absolutely nothing. The complete lack of humanity and professionalism from the management ruined the entire experience.

− One of the most disgusting customer service experiences I have ever had. I genuinely hope no other guest ever has to experience this level of cold-hearted treatment. Absolutely shameful. I would NEVER book here again.

Guest review

6.0

Quiet location, easy access, towels available, the room as well as bathroom and toilet were clean.

− I was fortunate to have respectful people in the house, but sound isolation could be better in case others are louder.

Guest review

5.0

The property is really close to the bus station that takes you to Victoria Station directly, so it's really easy to get by. The area is also pretty safe.

− We booked the room for 4 people but we only got towels for two. Also the sofa bed was missing a fitted sheet, so we had to use the blanket for the bed as a cover for the mattress. I texted the landlord about this and I never got an answer back.

Würde ich für diesen Preis nicht mehr buchen.

6.0

Es war sehr nah vom Zentrum

− Zwar war die Kommunikation gut am Anfang, aber als ich dann gefragt habe wo denn die neuen Abfallsäcke für den Eimer sind, kam keine Antwort mehr. Viele unterschiedliche Zimmer und man hört praktisch alles was die anderen Leute in den Nebenstehenden Zimmer machen.

Great value for money. Surprisingly quiet area

9.0

Very quiet area in the heart of a busy city. Great value for money (compared to most places across the city). The kitchen was well equipped. The host was kind enough to verify my identity in person, after an email app crash cut all online means of communication between us, generating an embarrassing situation.

− The bathroom is shared between everybody on the same floor. The noise from all other rooms travel too well through the building; on top of that, the wooden stairs are making creaking sounds whenever someone is using the stairs.