Modern Serviced 3-bedroom flat in East London

El apartamento no se corresponde con el anuncio

1.0

La ubicación

− No se corresponde con el anuncio. Es para 5 personas, no para 6. En una de las duchas el agua salía solo hirviendo. Había ropa sucia en la lavadora. Solo nos dejaron 4 toallas (para 6). Se almacenaba basura y muebles rotos en uno de los balcones. Había un ratón. Las respuestas del apartamento fueron que se podía dormir en el sofá, que comprásemos toallas y les pasásemos la factura y que sentían lo del ratón. Ante todas las pruebas Booking reaccionó dándonos un "premio" de 173€; el apartamento nos costó 1500.

Guest review

10.0

The property was clean and well maintained. We had a long day when we got there but the place was beautiful and that genuinely lifted our moods. The instructions about check in and check out were clear and concise.

Due a refund but can't get a response

1.0

− Did not get entry to the property on Day 1 - no contact from host. Had to book a different apartment for Day 1 until they finally got in contact with me after 11 pm. Stayed there on the second day, and it was a great apartment. However, I am waiting on a refund for my first day and cannot get hold of anyone.

Superb

9.0

Good location and spacious apartment but disappointing because of the points made above

6.0

Spacious and clean

− It was on the 5th floor which we knew about which involved about 8 flights of stairs and no working lift. It was incredibly hot at the weekend in London so the walk up and down with shopping, luggage, in and out was exhausting. Two of the bedrooms had no ventilation as the windows could not be opened. They were locked and there weren’t any keys. This made sleeping very uncomfortable unfortunately. There weren’t any no hand towels in the bathroom or en suite. There weren’t any no tea towels. The shower in the en suite was too hot and we couldn’t make it cooler so it had to be a quick shower.

Property itself was nice, parking misleading and property manager is not based in the country.

3.0

Lovely Property: The apartment itself was beautiful, located in a central and pleasant area. Great Outdoor Space: It featured two stunning balconies that enhanced the stay. Straightforward Key Collection: Once the instructions were finally received, finding the keys was simple and well-explained through a Google Drive document.

− Poor Communication: Instructions for check-in were only provided upon arrival, causing confusion. The listing falsely claimed a local property manager, but support was from a non-UK based manager with poor English and unhelpful service. Parking Misrepresentation: The listing advertised “onsite parking,” which turned out to be extremely limited roadside parking outside a busy multistory building. I paid £60 under the assumption of legitimate parking but received an £80 fine for parking on the road, as the actual permitted area was a very short stretch of road which was always occupied by other cars. The listing has since been updated but this led to me submitting a credit card chargeback. WiFi Access Issue: The provided WiFi password was incorrect which just showed poor attention to detail for the host. It appeared to have been generated or transcribed by AI, with visually similar but inaccurate characters compared to the router label. Overall Experience: The combination of misleading information, financial loss due to the parking fine, and lack of effective support made the stay frustrating and unsatisfactory.