Artist's Bright Hampstead Heath Village 2 bed

Enjoyable. All comforts of home.

9.0

Excellent location.

− Poor quality towels. Only one drinking glass.

Could not access the accommodation

1.0

The advert looks great. Maybe the property is lovely. It appears to be in a good location.

− When we arrived at the property there was no one available to provide the keys, despite our arrival being within the agreed check-in window. We were unable to access the accommodation at all and received no response from the host at the time. After waiting and trying to contact them, we had to contact Booking.com for help. Booking.com refunded us before the host ever responded. Unfortunately this meant we were left scrambling to find alternative accommodation in London in the middle of the night, which was very stressful. We never actually got into the property. The experience felt extremely unreliable and, at the time, honestly felt like a scam. I would strongly recommend confirming check-in arrangements very carefully before booking here.

This flat is nicely situated but needs better servicing and maintenance.

5.0

Location good and nice sitting room

− This flat is convenient in its situation but needs better maintenance. It is OK for 3 to stay in but would not be suitable for more than this, and it is a bit of a squeeze even with 3. There were several things which needed to be fixed, and the towels were damp and inadequately cleaned and smelled. The flat seemed to have poor drainage and smelt of sewage. The kitchen is very small but fairly well equipped. The second bedroom is very small and cramped. The main bedroom has a bed which is fine but is really too large for the room and it is difficult for the second person to get into as it is situated right against the wall. There is no bedside table and the shelf above is too high to be practical. Things needing fixing included: 1. The front door surround 2. The toilet seat, which slipped when one sat on it 3. The electricity fittings including the bedroom light 4. The blind in the second bedroom did not work properly. 5. The towel rail in the bathroom should have been heated but would not turn on to work properly. 6. The bathroom needs to have better ventilation as it mists up quickly.