Royal Retreat Deluxe Swim Swim Up Suite
Sleeps 2 · Queen bed
- Private bathroom
- Fax
El Dorado Royale, All & More Inclusive Adults Only
★★★★★ Cancún-Tulum Highway km 45, Quintana Roo, Puerto Morelos, MX
8 guest rating· 133 reviews
The five stars
El Dorado Royale, All & More Inclusive Adults Only holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.
The service side of those stars shows in its listing: Fitness facilities, Fitness center, Swimming pool, Room service and Terrace.
Guests score it 8.0/10 across 133 reviews.
About this hotel
Luxurious Accommodations
El Dorado Royale offers elegant suites and rooms with indoor hot tubs, bathrobes, and private terraces. Enjoy a stocked minibar and daily coffee service in your room for added comfort.
Gourmet Dining Experience
Indulge in 14 restaurants with the exclusive Gourmet Inclusive Experience. From international cuisine to authentic Mexican dishes and gourmet pizzas, savor a variety of flavors during your stay.
Relaxation and Activities
Unwind at Naay Spa with a range of traditional and alternative treatments. Take diving lessons, shop at the on-site boutique, or enjoy water sports like wave runners. With WiFi access and tennis lessons available, there's something for everyone at El Dorado Royale.
Book your stay now at El Dorado Royale for a truly unforgettable beachfront getaway.
Rooms & rates
Royal Retreat Deluxe Pool Suite
Sleeps 2 · Extra-large double bed (Super-king size)
- Private bathroom
- Fax
Private Pool Casita Suite
Sleeps 2 · 78 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Private bathroom
- Coffee machine
- Minibar
Casita Suite
Sleeps 2 · 66 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Private bathroom
- Coffee machine
- Minibar
Honeymoon Private Pool Swim Up Casita Suite
Sleeps 2 · 78 m² · Queen bed
- Desk
- Air conditioning
- Private bathroom
- Minibar
- Shower
Royal Retreat Junior Suite
Sleeps 2 · 55 m² · Double bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Royal Retreat Swim Up Suite
Sleeps 2 · 55 m² · Sofa bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Junior Suite with Pool View
Sleeps 2 · 55 m² · Sofa bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Royal Retreat Deluxe Garden Suite
Sleeps 2 · 55 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Luxury Junior Suite
Sleeps 3 · 56 m² · Sofa bed, Queen bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Amenities
- Free WiFi
- Outdoor pool
- Pool bar
- Pool with view
- Swimming pool
- Spa/wellness center
- Spa/wellness center services
- Fitness classes
- Fitness facilities
- Free Parking
- Breakfast in the room
- Breakfast takeaway containers
- Restaurant
- Bar
Show all 112 amenities
- Barber/beauty shop
- Screens / Barriers between staff and guests for safety
- Snack bar
- Air conditioning
- Beach
- Beachfront
- Private beach area
- 24-hour front desk
- Tour desk
- Room service
- 24-hour security
- Non-smoking rooms
- Non-smoking throughout
- Airport shuttle
- Airport shuttle (free)
- Access to health care professionals
- Adult only
- Aerobics
- Airport drop off
- Airport pick up
- Allergy-free room
- Archery
- ATM/cash machine on site
- Beauty Services
- Bike tours
- Board games/puzzles
- Broadcast Live sport events
- Canoeing
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Chapel/shrine
- Cleaning standards that are effective against Coronavirus
- Coffee Shop on site
- Concierge service
- Contactless check-in/check-out
- Cooking class
- Currency exchange
- Cycling
- Daily housekeeping
- Delivered food - securely covered
- Dry cleaning
- Entertainment staff
- Evening entertainment
- Express check-in/check-out
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Fishing
- Food delivered to guest room
- Fruits
- Garden
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hair Salon Services
- Hand sanitizer in guest room and key areas
- Happy hour
- Horse riding
- Hot tub/Jacuzzi
- Invoice provided
- Ironing service
- Key access
- Key card access
- Laundry
- Laundry washed per local authority guidelines
- Live music/performance
- Luggage storage
- Manicure
- Massage services
- Meeting/banquet facilities
- Outdoor furniture
- Pedicure
- Physical distancing in dining areas
- Physical distancing rules followed
- Picnic area
- Property cleaned by professional cleaning companies
- Safety deposit box
- Sanitized tableware & silverware
- Security alarm
- Shallow end
- Shared lounge/TV area
- Shuttle service
- Smoke alarms
- Snorkelling
- Special diet menus - on request
- Staff adhere to local safety protocols
- Steam room
- Sun terrace
- Table tennis
- Tennis court
- Tennis equipment
- Terrace
- Themed dinner nights
- Tour/class on local culture
- Water park
- Water sport facilities on site
- Windsurfing
- Yoga classes
Location
Cancún-Tulum Highway km 45, Quintana Roo, Puerto Morelos, MX
- Check-in
- from 03:00 PM to 12:00 AM
- Check-out
- until 12:00 PM
What guests say8133 reviews
+ Beautiful location+ Friendly staff+ Good pool area− Poor food quality− Issues with service responsiveness− Cleanliness concerns
Cleanliness7.3
Service8.8
Location9.3
Room Quality7.8
Amenities8.3
Value for Money7.8
Our stay was absolutely fantastic.
10.0I love the friendly staff and all of the amenities and services offered. Prices could be cheaper as far as extra stuff that were charged .
− Some of the prices regarding up charges .
am Anfang sehr enttäuschend, mit der Zeit erträglich
4.0Viele Restaurants mit gutem Essen. Pools, Liegen am Strand, Gartenanlage
− Strand vollständig mit angeschwemmtem Betonblöcken übersät. Die in Jahreszeit üblichen Algenteppiche blieben in Blöcken hängen. Zeitweiser unerträglicher Gestank. Reinigungsbemühungen eher symbolisch und unwirksam. Keines der Hotelbilder zeigt diese miserable Strandsituation. Rezeption, Concierge unkompetent. Kleinliche Haltung. Zimmer erneuerungsbedürftig
Guest review
9.0Excellent property with great facilities
− Majority of staff were excellent…some staff were inconsistent…went there for our honeymoon as we were married at this resort 20 years ago….we told them in booking as well as our “butler” several times when we were there and told they would do something for us as they did for other guests celebrating events but was forgotten. Some missed things like coffee in our room and hottie miss for turn down service. Confirmed pick up time several times the day before and they forgot to send someone to get us. All in all an excellent time and complaints of the resort itself are minimal.
Muy buena relación calidad precio si reservas con tiempo y el staff muy amable
8.0Las actividades estaban entretenidas, la variedad de restaurantes era buena y el precio que pagamos fue muy buena relación calidad precio. La opción de ir a playa maroma es muy positivo ya que la playa del hotel no era nada buena con las algas y los rompeolas. Fuimos varios días ya que era mejor que estar en la piscina, la actividad de catamarán y snorkel si no hay mucha gente estaba entretenida.
− La iluminación de noche era algo escasa por ciertas zonas y echamos en falta más carteles señalizando dónde están los restaurantes o ciertas áreas. La información proporcionada en la app o los folletos en cuanto a horarios no siempre era correcta. La happy band no debería de ir más de una noche, las otras bandas nos parecieron mucho mejores. Los tours y las tiendas del resort eran super caras, así que lleva tu crema y todo lo que necesites para no tener que necesitar comprar nada, ya que no hay nada muy cerca del hotel.
Hotels of Earth · questions
- Is El Dorado Royale, All & More Inclusive Adults Only really a five-star hotel?
- Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.
Good to know
Upon check‑in, photo identification and a credit card are required. The hotel will charge the full amount upon reservation.
All special requests are subject to availability upon check‑in and may incur additional charges.
Please note that the children’s rate only applies if there are 2 adults staying with the minor in the same room.
More Inclusive® Experience
More Inclusive® goes beyond traditional all‑inclusive.
›Parking
Free private parking is possible on site (reservation is not needed).
›Internet
WiFi is available in all areas and is free of charge.
›Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds.
›Pets
Pets are not allowed.