O2 Arena Canary Wharf ExCel London

Guest review

1.0

Nulla

− Abbiamo pagato per un mini appartamento con due letti matrimoniali e un bagno privato,l'host ci ha consegnato una camera piccolissima con un letto alla francese e un bagno in comune con altre 4 camere. L'host non ha mai risposto alle nostre mail e messaggi.

It was a very short stay, the room did the job no more. Another day I would have hated it

5.0

It ok

− Room was very small

Stressful. Very upsetting. No camcelation til already arrived in London and arrived at the place

1.0

Booked to stay for the night weeks in advance travelled all way from Liverpool to London with my son to be told they had cancelled and then switched home of rudest business man I've ever met don't waste your time and money. Couldn't find another hotel as was jingle bell ball and had to travel bk home took me 8 hours waste of all my moneyey and son was devasted

− Very rude. Security man was a nice man

My advice...DO NOT BOOK WITH THESE PEOPLE! The notice given for cancellation 3 hours before arrival.

1.0

What did you like? Not a blessed thing — I did not even have the opportunity to stay at this property due to a LAST-MINUTE cancellation by them! And that is no exaggeration. Oh, the only thing that was done properly (un-property-related), and very quickly, was the refund. They processed this as quickly as they gave me the flimsy excuse for the cancellation!

− I did not like the fact I was contacted 40 minutes after receiving a WhatsApp message, giving me the name of the nearest tube station to the property and instructions for when I arrive, informing me that the booking had to be cancelled because the bed was broken when it was inspected. Little notice. Flimsy excuse. In my distress, I forgot to ask who I was speaking to, so I sent a WhatsApp message. The respondent wrote, and this is word-for-word, "I am just a worker, my name is Michael. I gave you your full refund and screenshot as well. Please I am doing work don't message me repeatedly. We already gave you refund." I wrote asking to please supply the name of the manager. I received no reply. This all occurred on the afternoon of 24th September 2025. They score 9/10 for the refund and 0/10 for customer service handled by 'Michael' and the totally rubbish excuse for the cancellation.

Guest review

6.0

La camera si trova dentro un quartiere residenziale. Con vicino autobus e a 20 Min dalla metro a piedi.

− Nn mi è piaciuto la mancanza di una reception perché l'indirizzo era forse sbagliato meno male che avevo mia figlia che parlava inglese sennò è un casino.

Guest review

8.0

How clean it was, staff very friendly and helpful.

− There was nothing we didn't like,.