Central London - Fulham

Total Horror!!

1.0

− I booked the Apartment in April for July. I got a reservation via Booking. I tried to get in contact with the Apartment. I wrote 3 emails, called the Apartment via phone and WhattsApp and wrote messages via WhatsApp! It was not possible to get any messages back! We reached the Apartment (Me, my wife and my two Girls (8 & 14)) on the arrival day at 5pm and got 15 Minutes prior a Message via WhattsApp that tha Appartement is Not available for our booked stay!! After 12 hours of travelling this is a Horror and had Never happened before to me! I book now since more than 10 years via Booking! It was very hard to get my Money back and it was only possible because the Apartment accepted the storno without any costs for me! The Apartment Told me via a WhatsApp Message that je has Problems with Booking Website?!??! In total I paid 1.500€ and I got 1.440€ back because there were fees of 60€ because of the change freimachen Euro to Pounds!! In my and my families opinion this apartment should Never be able to be Rent via Booking again!

Couldn’t get in as double booked

1.0

Weren’t able to attend as they double booked us

− We were double booked and couldn’t get in after travelling 6 hours in the heat

Good

7.0

Avoid until refurbished

3.0

The location was good,the kitchen was ok

− Leak in the roof,apartment not clean,no power at 1st,and then went off again.damp in second bedroom,1st bedroom bed was very wet,unable to use it,had to wash the bathroom towels as they were wet and not clean.the sink in the bathroom didn't hold water,leak under kitchen sink. Weren't told there was building work going on in the flat above until the day before,scaffolding everywhere including on the steps down to the flat which made access difficult and as a result were unable to use the patio. Also there was no mention of it being a basement flat.