1BD Modern City Oasis: Near London Attractions

Guest review

9.0

Everything.

− Still missing tea towels.

Excellent.

10.0

Location.

− Black liners and a tea towel.

Excellent.

10.0

Everything.

− No tea towel.

 I will not be returning to this accommodation

2.0

− There were several basic essentials missing, such as hand wash and even a simple kitchen towel (not even a linen one, let alone paper towels), which was disappointing. Furthermore they send you an instruction to 'wash, dry, and put away all the dishes' otherwise they charge extra cleaning fee. How are you supposed to dry those dishes with no kitchen towel is unclear. Privacy was also a major issue. There are no curtains in the living room, and since there is an office directly opposite, people can see straight in. During my stay, work was being carried out in the office one evening, which made it very uncomfortable to sit in the living area. Additionally, the office lights remain on all night, making it difficult to relax or watch TV in the evening without feeling exposed. The heating was also problematic, as it can't be adjusted, its either on full heat, which is too hot or if you adjust it down it switches off As a result, it was often too hot, and I had to keep switching it on and off, which left me with a sore throat by the next morning. Another issue was the list of rules sent after booking. It was quite long and, frankly, off-putting. For example, there are charges starting from £100 for losing a key which is completely unreasonable. £500 or even eviction if there is ''a reported noise disturbance.” Reading this after booking left a rather negative impression. Customer service was particularly poor. I needed to adjust my booking by shortening my stay and reached out for assistance. The response I received was simply: “Cannot, sorry. We offer different policies, some more flexible for this reason.” After asking to speak with a manager, I received no further response. I understand non-refundable policies, but a complete lack of flexibility or willingness to communicate was disappointing. I’ve never had an accommodation refuse any date changes, even on a non-refundable booking so this was a bit of a shock.