Raha Suites - Westlands♡

Guest review

10.0

Le personnel attentionné qui a fait toute la différence

− RAS

Location was good, staff very friendly

7.0

The hotel is located close to shopping malls, coffee shops and restaurants. The reception staff Abdul and his colleagues are very nice and helpful. The Masala chips were really good and delicious.

− Rooms towards the street are noisy, if one's sensitive to noise should ask for a room at the backside.

Guest review

9.0

Friendly and helpful staff, a safe location, and clean rooms and bathrooms. A comfortable and pleasant place to stay. The restaurant on the ground floor serves delicious food at reasonable prices, making it a convenient and enjoyable dining option.

Guest review

10.0

I recently had the pleasure of staying at Raha Suites in Nairobi, and it was truly extraordinary. From the moment I arrived, Abdul at reception welcomed me with genuine warmth and politeness, ensuring I felt right at home. Justin, whom I met the next day, was equally remarkable, his friendliness, local insights, and tips made my visit so much richer. I was also impressed by how safe I felt. I left most of my belongings out in a rush on departure, and every time I returned, everything was perfectly arranged, nothing missing. The neighborhood was safe, and the food was absolutely amazing cuisine, quickly served from their restaurant. Every aspect of the service was impeccable. I give Raha Suites a solid 10 out of 10 and wholeheartedly recommend it to anyone visiting Nairobi, it exceeded all of my expectations. I can’t wait to return honestly. Home away from home. The cleanliness of the place is perfect!!.

Disappointed

1.0

− The staff at this hotel are friendly, but unfortunately my overall experience was disappointing. I had booked a two-night stay for 17–18 June, and on the first afternoon the electricity kept cutting out, forcing me to go to a café at Sarit Centre to find power and Wi-Fi so I could continue working remotely. Although the power was restored later that evening, the hotel’s Wi-Fi still had no internet connection and couldn’t be fixed despite the staff’s efforts. The room also had issues with the shower. The overhead shower only produced cold water, and the handheld option with warm water had very low pressure. I eventually decided to check out a day early, but the hotel did not provide a full refund for the unused night, citing local tax deductions even though the rate I paid was advertised as tax-inclusive. Overall, the combination of these issues left me regretting my decision to stay here.

Un séjour en sécurité

8.0

Un personnel très disponible au petit soins prêt à aider en toutes circonstances. Abdul a été très réactif à répondre à mes interrogations avant même mon arrivée.

− Quelques nécessités de checker les appareils avant d'attribuer la chambre, car malheureusement certains ne fonctionnent pas toujours. Mais pas de panique il suffit d'en parler à la réception pour qu'il remédie.