The Grand M Showcase

Sleepless night and zero support — a place to avoid

1.0

− If you’re looking for a place to rest, keep looking. At 3:00 a.m., other guests were playing loud music and shouting, making it impossible to sleep. I immediately contacted the property asking for assistance, but received no response at all. At 4:00 a.m., the fire alarm went off due to smoke in the common area and in the rooms of the same guests, waking up the entire building. In total, I was only able to sleep for two hours. Similar complaints had already been posted by other guests in the days before my stay, but they appeared only after the free cancellation period had expired, leaving me with no chance to change or cancel my booking. I have videos with timestamps and clear evidence of what happened. It is unacceptable that the property takes no action and fails to guarantee even the most basic respect for guests’ rest and safety.

Nice accommodation but a very stressful stay unfortunately 😕

5.0

The location is great, close to tubes, the actual accommodation was nice and clean with air-conditioning

− We booked the 2 rooms on top floor, The shower on top floor didn't work so we had to go downstairs and share with other people which didnt seem amused, we also had problem with other guests smoking weed and partying, the smell was through the whole 3 floors setting off the fire alarms in all rooms at 4am! I suffer with copd so had to sit outside the building until the smoke was cleared, We went for the oasis tour we couldn't leave our bags until after 4pm which we was at Wembley by then so we had to pay to have them stored, over all the accommodation was ok,but it was the worst nite we've ever experienced and unfortunately turned an epic nite into a very stressful, sleepless nite! 😒

Fraudulent and shady af

1.0

Fraudulent -- they moved my bags without my consent to a different, refused to communicate over booking.com, put me in a much worse property down a tiny, dark alley to a much smaller and dinghier room. All without saying why. They said they would refund my money and did not. Now they are ignoring messages and not answering calls.

− My company will be getting our legal services team involved .

Very good

8.0

DO NOT STAY HERE

1.0

The room was not terrible and had air-conditioning but was loud and inconsistent.

− Everything was bad from start to early finish, check in wasn't until 4 and cannot store baggage there as we found out this is apartments and not a hotel which also took us a while to find as it doesnt have branding on the front door anymore. We entered the property and was not able to access our room so they just decided a different room for us. The SHARED bathroom stank so bad you couldn't be in longer than a minute with a hand dryer louder than any other. We were in a room next to a group of road men than kept us up until 6am with loud music, banging of doors and other very unsettling conversations aswell as being able to hear the alley way behind us where we could hear all sorts of criminal activity. Noone on site so noone can help, just a random number that I texted to no response. We checked out after the first night as we did not feel safe at all and would rather stay literally anywhere else.

Exceptional

10.0