Stepney Green Gated Area with Parking & Garden

Within 10 minutes of entering the property my husband was demanding we stay somewhere else

2.0

The location is great and having a parking spot is perfect, we were really hoping this was a rental we could use each time we came to visit our daughter who is starting Uni nearby, regretfully we will not be coming back.

− I never leave bad reviews but this place unfortunately warrants it The key pick up was a disaster, it took over 20 minutes, and then we couldn't get in through the main gate as we didn't have the correct code. Within 10 minutes of entering the property my husband was demanding we get a full refund and stay somewhere else, due to the location we persuaded him to stay for the 2 nights. The house is not representative of the description, internet initially was not working, we eventually found the router in a drawer in pieces. When we managed to get it back together and plugged in the internet was terrible so working or watching TV was impossible. There were not enough towels and the ones supplied were really small, and the bedding was really cheap polyester pillows and duvets. The bed was comfortable but being surrounded by unbreathable hot polyester was not. There are paint splatters everywhere that gives the illusion that the property is dirty even though it was quiet clean. Things were broken, like the fan in the master room that was usable as the front safety mesh was hanging on by a thread so it made a huge racket, the office chair in the master bedroom was missing a wheel and had another one broken so impossible to use, and the toilet seat is coming off it's hinges. There is a really nasty smell everywhere in the house and the water pressure is terrible, the toilet takes forever to refill and makes a racket while it does (don't flush it during the night, it will wake everyone up refilling) and the shower is a trickle so washing one's hair is quite the event. There are no guest amenities, other than a bottle of Radox for toiletries, in the kitchen there was a bottle of washing up liquid but no sponge to use to wash up. Don't even think about using the table and chairs outside, they need replacing urgently.

Guest review

7.0

Das Townhouse war relativ geräumig und sauber. Die Küche war gut mit allen nötigen Kochutensilien ausgestattet. Das Haus lag in einer kleinen, ruhigen Straße in einem abgeschlossenen Bereich mit einem Parkplatz am Haus. Um die Ecke waren ein Supermarkt, der bis 23 Uhr geöffnet hatte, mehrere Imbisse sowie eine Bushaltestelle und die Underground Station "Stepney Green". Von hier aus waren es nur 3 Stationen bis Tower Hill. Auch alle anderen Highlights waren gut zu erreichen. Die Schlüsselübergabe fand in einem kleinen Supermarkt ca. 10 Min. von der Unterkunft entfernt statt und verlief reibungslos. Die Betreuung des Anbieters vor und während des Aufenthalts über E-mail und What´s App war gut.

− Das Haus benötigt im Großen und Ganzen eine Auffrischung bzw. Generalüberholung. Die Matratzen im Schlafzimmer waren ziemlich durchgelegen, das Kopfteil fiel immer runter, da es nicht fixiert war, der Schreibtisch fiel fast auseinander, im Bad war Schimmel an der Decke und an den Fugen, der Badezimmerspiegel hatte stumpfe Flecken, die Kühlschranktür muss fixiert werden, der Dunstabzug ging nicht und auch die Möbel auf der Terrasse waren z.T nicht zu benutzen. Außerdem lagen überall Zigarettenkippen rum. Dass das 4. Bett ein Klappbett im Wohnzimmer war, war uns auch nicht bewusst. Es war OK, aber nicht super bequem. Leider gab es auch nur 2 Gabeln für 4 Leute. Für eine Familie mit nur einem Kind oder einem Paar ist es eine prima Unterkunft (nach der nötigen Auffrischung).

Overall, the stay was good, but a few issues made it more stressful than it should have been.

7.0

The apartment is in a lovely, quiet neighbourhood just a short walk from Stepney Green station - great location! The flat itself is cosy, spread over two floors, and well-equipped for cooking. We appreciated the thoughtful touches like bottled water, tea, biscuits, and toiletries.

− We booked this apartment for 4 people, but unfortunately, the sofa bed was not suitable for sleeping. It was extremely squeaky and felt broken, making it impossible to use. We had to put the mattress on the floor to make it work. While the hosts acknowledged the issue when we reported it, it’s not acceptable to advertise 4 sleeping places when one isn’t usable. The key collection process was also inconvenient - we had to walk about 10 minutes from the apartment to pick up the keys, which wasn't clearly mentioned in the listing. Additionally, we were told we’d receive the access pin 2 hours before check-in, but by 23:00 we still hadn’t received anything and had to contact the property via WhatsApp - not ideal when you're travelling without internet. Lastly, be aware that the property reserves a £100 deposit, which is not handled through Booking.com.

Superb

9.0

Good

7.0

convenient location. quiet and clean.

− I had no idea about the key pick up and drop off system, which was a bit far from the accommodation. the deposit return process is slow.

Very good stay, reccomend

7.0

Was lovely and clean