Melano Lab Park Apartments - Happy Rentals♡

Guest review

10.0

Super Terasse

Mooie en schoon appartement.

8.0

Mooie ruime appartement. Schoon. Supermarkt op loopafstand. Zwemgelegenheid op loopafstand. Parkeren onder dak Tv, keukengerei aanwezig.

− Er is maar 1 sleutel aanwezig. Geen bezoek voor uitleg over apparaten. Aan een drukke weg. Geen afgesloten ruimte om de fietsen te stallen Geen goede duisternis (geen gordijnen)op de slaapkamers. Constante geluid van aircosysteem, niet duidelijk hoe deze werkt. Geen koffiekopjes. Vrieskisten te bevroren, daardoor de laden niet goed te openen.

Guest review

4.0

− Diverse Mängel der Unterkunft.

gut

7.0

− sauberkeit im Detail (wenn man Luxery als Webung nutzt)

A clean and comfortable apartment, but terrible customer service.

7.0

The apartment (Luxury - 2 bedroomed, mountain view) is on the first floor and is spacious, clean, bright and nicely furnished. The kitchen is equipped with the general appliances, (although could use a kettle and small saucepans, as well as cleaning supplies). A small laundry room in the apartment has a sink, washing machine and clothes drying rack. The two bedrooms have plenty of closets and mirrors and the balcony has space enough for 4 people to eat at a table outside. There is a very convenient covered parking space for the apartment and an elevator. The location is also convenient, with two well equipped supermarkets nearby. Denner is right next door to the building and has fresh bread and produce, wine and beer, and almost everything else you may need during your visit. There is also a pharmacy beside it. It was easy to find and get into the apartment as they use a lock box system for the key, so a late arrival was not a problem. A nice bottle of prosecco was left for us to enjoy, which we did.

− We had a few issues during our stay which we were unable to have dealt with despite repeated attempts to contact the Happy Rentals agency. The local team were unable to be reached, and the online response was simply to tell me to contact the local team. It was very frustrating. The air conditioner was off when we arrived (on a hot night) and it took hours for us to locate the main switch (inside a cupboard). The window blind in the twin bedroom was broken and could not be raised. The ceiling light bulb in the same room was not working, so the room was dark night and day. A power surge one evening burned out two phone chargers. The shower does not close properly, the bathroom door lock is broken and the main bedroom door sticks and is difficult to open. (These were mentioned in another review 2 months ago and have evidently not been addressed). We needed a first aid kit after a small accident in the kitchen, but there was none in the apartment, and the team did not respond yet again when I asked for help with this. A manual left in the apartment with detailed information on how to run appliances, dispose of garbage, etc would have been very useful. Contact with a human person on or after check-in would also have alleviated many of our issues. There were no cleaning materials, cloths, sponges etc in the kitchen. Enough dish detergent for one day was left for us (we were there 5 nights). There were no extra garbage bags or information on recycling. There was no soap in the bathroom, although there was an empty liquid soap dispenser. This meant that we had to shop for all these basic essentials as soon as we arrived from our flight. There were insufficient pillows for the beds. We enjoyed our stay and the apartment is basically lovely, but cannot recommend Happy Rentals management agency. They were exceptionally unprofessional and unhelpful when we needed them.

Excellent

10.0

Easy check in, great location, comfy beds, washing machine, everything was clean and as expected. We walked 5 mins to the local Lido and went for a swim each morning.