Parke -HotTub- Apartment♡

DO NOT BOOK THIS PLACE! Rude and arrogant host, accommodation not secure and very dirty!

1.0

Nothing it was all bad

− Unfortunately, we had a very poor experience. On arrival, the host was rude and insulting when my employees had difficulty locating the property. rather than helping he stated my employees must have low IQ levels and that I should replace my staff. upon arrival the accommodation itself was not clean, with urine stained bedding, dirty kitchen and bathroom facilities, unclean cutlery, hair in the hot tub, mould-like build-up in the fridge freezer, and cobwebs throughout. We also had concerns about the security of the property due to the condition of the front door lock. Because of the cleanliness, safety concerns, and the host's behaviour, my employees did not stay here for a single night and we had to arrange alternative accommodation. I would not recommend this property. The host was incredibly rude and in denial about the property despite me sending him pictures of the mould etc he said it was fine, nothing wrong with it and that we were corrupt just trying to get money back. It costs £555.17 and we got £59 cleaning fee back. The place and the host are a Joke DO NOT BOOK HERE!

Guest review

9.0

Hot tub and private location 😌

Just right for what we needed

9.0

Excellent information and communication with host. Handy location for an exhibition at Pembroke Heritage Centre

Hosts attitude and I have all conversation transcripts , also have 2 videos of cleaner stating that jacuzzi was not work

1.0

It was close to beaches , shops etc

− Mostly the host “Chris” was the rudest most unhelpful arrogant man I have ever had the displeasure of dealing with. I would avoid this property no matter how much the cost. It is falsely advertised the sofa was a disgrace filthy the floors appeared to never had a mop over them in fact I cleaned a spot with a cleaning wipe which proved this imagine using soap or bleach 😱 when we arrived the velux windows had been left open and the beds were soaked through even quilts and pillows. This can’t be helped but “Chris boldly told us to strip them as the washing machine as a dry function 🤣🤣 after 2 hours they were still soaking after many messages which he ignored he sent the cleaner around to sort quilts and bedding and she purchased new quilts and pillows. This was acceptable. Whilst sitting waiting we noticed the hot tub was dirty and only one side of jets were working so as a couple with children only one of us at a time could enjoy. There was signage in the hot tub saying “ water change overdue by 8 days” 🤮Chris was rude to us at every point of every message we asked for a refund there was thick mold on shower screen and in amongst all of the bathroom tiles. My husband at 59 is awaiting a double lung transplant and has a terminal diagnosis so I was trying to clean the mold etc but it was too vast a job. “ Chris” stated you can’t have a refund due to the weather and the ants nest(one each side of patio door, which was only window other than velux and he had advised us to keep shut so the bugs didn’t come in) I politely responded “who mentioned the weather?” His response well the weather wet the beds 😱. We went and purchased plates, glasses, cups, bowls and cutlery as we wouldn’t have used a thing it was putrid absolutely filthy. We have booked many accommodations and not all are great but never have we had cause to complain. Had we read previous reviews we would never had booked there. I have photographic evidence of all of these claims.

Guest review

2.0

− To be honest, we were very disappointed with the stay and unfortunately did not feel the apartment was presented to an acceptable standard. The property was very dirty on arrival, and there was only one shelf in the fridge which made it difficult to store food properly. The cutlery was also extremely dirty to the point that we had to buy our own in order to eat during our stay. We also experienced major issues with the drainage system. The shower drained very poorly, making it difficult to shower properly, and there was a very unpleasant smell throughout because of this. The hot tub also appeared not to have been cleaned properly, and there was far too much chlorine in the water to the point that it was burning our eyes. In addition, only one full-size towel and one roll of toilet paper were provided for 3 adults, meaning we had to purchase additional supplies ourselves.

Stay in the dock

10.0

We loved the apartment, it was warm and welcoming. Comfortable and everything we needed, it is beautiful, the hot tub was warm and really relaxing, topped with the cat sleeping on top every morning perfect. We had a wonderful stay!

− Only issues we needed another cup for tea, and we needed more towels, a hand towel in the bathroom would of been lovely, we also were not sure what to do with the bins but all so minor didnt matter at all