Hotels of Earth

Boca de Agua Bacalar A Member of Design Hotels

★★★★★ Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963, Xul-Ha, MX

8.4 guest rating· 21 reviews

The five stars

Boca de Agua Bacalar A Member of Design Hotels holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.

The service side of those stars shows in its listing: Concierge service.

About this hotel

Luxurious Amenities

Indulge in onsite massages, body treatments, and facials. Enjoy premium bedding, rain showers, and complimentary Wi-Fi in the 22 air-conditioned rooms.

Dining and Relaxation

Savor meals at the restaurant or grab snacks at the cafe. Unwind at the bar/lounge after a long day. Don't miss the fee-based continental breakfast from 8:30 AM to 11:00 AM.

Convenience and Location

Benefit from concierge services, a banquet hall, and luggage storage. The hotel offers free self-parking and is conveniently located near popular attractions such as Lake Bacalar and Cenote Azul.

Book your stay at Boca de Agua and experience luxury on the lakefront.

Rooms & rates

Pick your dates. Prices are live, not cached.

Tree House, 2 Bedrooms (Pool)

Sleeps 6 · 90 m² · 2× Queen Bed, King bed

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Air conditioning
  • Bathrobe

<p><strong>2 Queen Beds and 1 King Bed</strong></p><p>969-sq-foot individually furnished room with a balcony </p><br/><p><b>Layout</b> - Separate sitting area</p><p><b>Relax</b> - Private plunge pool; in-room massage available</p><p><b>Internet</b> - Free WiFi </p><p><b>Food & Drink</b> - Room service (limited), minibar (fees may apply), and dining table</p><p><b>Sleep</b> - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, laptop workspace, and iron/ironing board (on request)</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days </p> <p><b>Accessibility</b> - Smooth flooring in room</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available</p><p>Non-Smoking</p>

Tree House (Jungle)

Sleeps 3 · 45 m² · King bed

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Air conditioning
  • Bathrobe

<p><strong>1 King Bed</strong></p><p>484-sq-foot individually furnished room with a balcony </p><br/><p><b>Layout</b> - Separate sitting area</p><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi </p><p><b>Food & Drink</b> - Room service (limited), minibar (fees may apply), and dining table</p><p><b>Sleep</b> - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, laptop workspace, and iron/ironing board (on request)</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days </p> <p><b>Accessibility</b> - Smooth flooring in room</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available</p><p>Non-Smoking</p>

Tree House (Pool)

Sleeps 3 · 75 m² · King bed

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Air conditioning
  • Bathrobe

<p><strong>1 King Bed</strong></p><p>807-sq-foot individually furnished room with a balcony </p><br/><p><b>Layout</b> - Separate sitting area</p><p><b>Relax</b> - Private plunge pool; in-room massage available</p><p><b>Internet</b> - Free WiFi </p><p><b>Food & Drink</b> - Room service (limited), minibar (fees may apply), and dining table</p><p><b>Sleep</b> - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathrobes, and a shower with a rainfall showerhead</p><p><b>Practical</b> - Safe, laptop workspace, and iron/ironing board (on request)</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days </p> <p><b>Accessibility</b> - Smooth flooring in room</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available</p><p>Non-Smoking</p><p>Room/bed type depends on availability at check-in </p>

Amenities

  • Free WiFi
  • Free self parking
  • Breakfast available (surcharge)
  • 24-hour front desk
  • Banquet hall
  • Boat tours nearby
  • Change of towels (on request)
  • Concierge service
  • Couples/private dining
  • Designated smoking area
  • Garden
  • Luggage storage
  • Outdoor entertainment area
  • Outdoor furniture
Show all 20 amenities
  • Paddleboard on site
  • Private picnics
  • Proposal/romance packages available
  • Sailing nearby
  • Tours/ticket assistance
  • Wheelchair accessible

Location

© OpenStreetMap contributors

Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963, Xul-Ha, MX

What guests say8.421 reviews

+ Beautiful property+ Good staffPoor cleanlinessPricey food
Cleanliness6.0
Service9.0
Location10.0
Room Quality8.0
Amenities9.0
Value for Money8.5

Guest review

8.0

The staff were incredible. There was a slight problem with the water (it wasn’t their fault) and they were quick to find a solution for my wife & I. The location was peaceful and quiet which we loved! We’ve been to a couple hotels in Bacalar, but this is definitely our new favorite! We will be back!

Mahir · 2025-10-10

Guest review

10.0

It exceeded my expectations, one of the best places I’ve ever stayed. Wonderful, the best hotel in Bacalar, they deserve another Michelin key

Andrea · 2025-10-04

Guest review

8.0

Beautiful property nestled in jungle. Food pricey Drive in/out road condition poor

Pamela · 2025-08-27

Guest review

10.0

Amazing hotel for a perfect luxury jungle experience. Upon driving the 2km unpaved road , we we’re wondering where we would end up,

Walter · 2025-08-24

Nunca más!

2.0

Improvisación en su máxima expresión. Aqui pareciera que nadie está a cargo del hotel. Cero servicio, no son capaces ni de poner toallas secas en la piscina! Hacen el aseo de la habitación hasta donde le alcanza la mano a la persona que supuestamente cumple esa tarea. Un muy buen destino en un pésimo hotel, caro, mal atendido, deteriorado y sucio.Lo más básico aquí no funciona y nadie parece darse cuenta

Verified traveler · 2025-08-17

Guest review

6.0

Need to improve installations: bed is comfortable, room too small, mirror are at the sides, all stairs are dangerous. Very good staff, lovely and kind

David · 2025-08-10

Hotels of Earth · questions

Is Boca de Agua Bacalar A Member of Design Hotels really a five-star hotel?
Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Good to know

Pool access available from 9:00 AM to 6:30 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Pets

Pets not allowed

Pets

Service animals are exempt from fees/restrictions

Children and extra beds

No rollaway/extra beds available

Accessibility

No elevators

General

Professional property host/manager

Children and extra beds

No cribs (infant beds) available

Pets

Service animals are allowed