Queen's House Chueca Madrid

Great location, but unfortunately disappointing communication, cleanliness, and overall room conditions.

2.0

The location is excellent, and I appreciated that the hotel eventually allowed me to check in earlier than the standard check-in time.

− Communication with the hotel was poor. I requested an early check-in, but despite reaching out in advance, I didn’t receive a clear answer until the very last minute. Responses via WhatsApp were also very slow. The room I received was not the specific room I had booked. If guests cannot actually choose a particular room, it is unclear why this option is offered during the booking process. The bathroom was not properly cleaned. There was water and what appeared to be mud on the toilet seat. In addition, the room had no proper ventilation, a slight musty smell, and was very small.

Insoportable.

1.0

El alojamiento en sí es bonito, la ubicación.

− Trato pésimo, no se pudo contactar con ellos por teléfono ni contrataron por mensaje en toda le estancia. No funcionaba el wifi, aire frío, y ruidos constantes, haciendo habitaciones como si pareciera mudanzas, una vergüenza.

Guest review

7.0

Die Lage ist super und man kann zu Fuss alles erreichen. Das Zimmer ist sauber und besitzt alles, was es benötigt.

− Das Zimmer ist hellhörig und es könnte mit kleinen Details wie Handtuchhalterung, WC Papierhalterung optimiert werden. Ansonsten alles super.

A very lovely clean, calm and well decorated spot which I was very happy with

9.0

Great location with lots to do in the surrounding area. The room was fresh and clean with good amenities. Very responsive team via the messaging platform.

− Check-in process was slightly confusing. The hotel sent lots of links for check-in which were automated so I was quite often confused about whether I had more to do to confirm my stay or whether I had already confirmed and the links were automated. This also made it more difficult to identify when I was getting spam links via email and whatsapp (of which I got many!). There are also multiple links which take you to the app with the check-in instructions and separately to download an app which you use to unlock your rooms, so again it took me a while to figure out that I needed to open and follow all these separate links to get into the hotel. Even if the separate links are sent in one message altogether I think things would be much clearer. My only other concern was the safety of the room - given you use an app to unlock your door and cannot lock it manually once inside, it made me nervous about how many people would be able to access my room in the night for example.

Podría haber sido mejor

6.0

La ubicación y la Decoración

− La falta de flexibilidad, que no hubiera limpieza

Guest review

6.0

la ubicación

− la habitación es muy pequeña, es un piso con varias habitaciones separadas y se escuchaba mucho los ruidos de la habitación de al lado.