London City Center, High Standard, Super Location

Misleading photos and terrible conditions

1.0

It was pretty close to the metro station and overall a good location.

− Misleading photos and terrible conditions. We stayed from Friday to Monday, and the experience was awful from the very beginning. The apartment looked nothing like the photos. The shower was leaking and running the entire stay, which made the whole place damp and humid, with water pooling on the floor. We contacted the property and were told the maintenance team would come fix it, but no one ever showed up. We couldn’t get into the property around midnight, the code didn’t work. We had to knock on someone’s window to be let in, which was incredibly awkward and stressful. There were spiders everywhere, no trash bin at all, and the towels smelled terrible. It clearly hadn’t been cleaned properly before our arrival. The apartment door wasn’t even marked with a number, making it hard to find. And to top it all off, the Wi-Fi didn’t work. Overall, this was one of the worst booking experiences we’ve had — uncomfortable, misleading, and completely unprofessional. Not recommended.

Difficult to access room

2.0

Location and clean and good shower

− Lock access dreadful. No tv or cooking facilities. No cups or cutlery.

Rotten

1.0

Absolutely nothing, filthy disgusting dump of a place.

− Unclean and unhygienic mess

Passable

5.0

Location is great. Less than 1km to the train station. One stop away from Paddington.

− Jas the makings of a nice budget hotel... cons.. bed was like sleeping on covered springs, need new mattresses. No garbage bins on the property. Plastic spoons and airline cutlery supplied, a bag of open sugar, toothpaste spit on bathroom wall, smelly scourer well used not changed. No fans, no tv. Cigarette butts litter both front and back outside, no butt bin supplied. Rubbish left in bags at both front n back doors. The backyard could be nice but left over grown with weeds knee high growing thru fake grass. Weeds growing thru back patio and over grown making the back patio unusable. On arrival, we entered the room to discover the dining table was broken and fell on me. First shower and the shower door fell off which we fixed. Broken toilet seat. Staff did nothing to remove or replace the dining table so we were forced to eat on our beds. I never saw a single staff member during our visit of 7 days. The rubbish wasn't removed while we were there piling up as each person vacated. Until the owner does some general housekeeping, gardening and repaired all broken furniture including changing to a mattress to one with padding or at the very least add a topper, I wouldnt recommend this property even at a budget level.

Bad

1.0

Bad

1.0