Beautiful refurbished 2bed2bath next to Hyde Park

Got bumped from here 2 days before arrival

3.0

Not much unfortunately. First off, we did not stay in this location as we were contacted 2 days before arrival to say that the flat above had a a water leak and it was raining into the master bedroom. We were told we would be sent to a comparable location, and according the host, "it will be more comfortable, located on a street with a great vibe and amazing food options." I planned our trip to be in a quiet area near Paddington Station and the accommodation we were put in was not that. It was loud, busy and not close to being refurbished.

− The place they put us in was https://www.booking.com/hotel/gb/beautiful-home-2bed-2bath-near-hyde-park.html (copy & paste to see) I had to retrieve the keys from a vape shop where the man inside made inappropriate comments to me. He stopped once I told him my husband was outside. Then when we got to the apartment, the 2nd set of keys were not inside which made me uncomfortable not knowing who had them. The host finally tracked them down. The lift is being worked on so we had to lug our suitcases up a narrow, winding flight of stairs. I have a bad knee which is another reason I booked the other place. The lights in the stairway were a motion sensor, but at night would go out before you got to the top making it hard to see until the other motion sensor picked you up. The fridge was not on or cold so we couldn't put our drinks in to chill. You had to close the fridge door and cabinet door together just right, or the fridge wouldn't be closed. The toilet was dirty when we arrived, no outlet except for shavers and when I took a shower, the water would not drain. They did have someone come the next day to take care of all that, but after a long, hot day of traveling, it certainly wasn't what I wanted to be dealing with. The closest tube station was about a 10 minute walk. We arrived back one evening and our key wouldn't work in the outside door. Thankfully someone who lives there arrived a minute later. Her key wouldn't work either and it appeared someone had locked the door on the inside. She was able to buzz up to someone who let us all in, but if she hadn't been there, we would've been stuck. We were there during the heat wave and I understand most places don't have AC. We were left 3 fans which helped, but the big window in the living room could not be opened. It would've provided a little air flow at least. I would never choose to stay in this place again that's for sure!

Guest review

7.0

Very clean and nicely furnished and refurbished. Good location and neighbourhood.

− While this flat is advertised as a two bed, two bath, this is misleading. There is indeed a full bedroom and an ensuite. However guests are told not flush toilet paper down the en suite. This makes it difficult to use, naturally. Secondly, the second bedroom is only slighter bigger than a closet and seems to be a child’s room with a single bed and nightstand and no room for anything else. The main bathroom is fine. The cleaning fee is quite steep even though the flat is relatively compact - we were charged £145 for cleaning + an additional £95 for a coffee spill on the carpet.

Guest review

9.0

The location, excellent communication, the nice personal touches and attention before we arrive.

Guest review

1.0

Location

− Very bad experience – warning to everyone They deducted money from the security deposit claiming there was damage to a table, even though I took clear photos of the apartment one minute before checkout, and the table was completely fine. Unfortunately, they did not consider the photos or check the apartment fairly. My advice to everyone: do not agree to pay the deposit by card. Pay it in cash and make sure they inspect the apartment while you are present before leaving. What happened feels like a clear and unfair theft.

Guest review

9.0

Sehr schönes sauberes Appartement in super Lage.

Very comfortable.

8.0

Fantastic location. Close to Hyde Park, public transport, Paddington Station, shops, restaurants, etc. Friendly, safe area. Pleasant view from the living room to the well-kept green garden over the road and attractive buildings including an elegant church with steeple.

− We had a problem with the TV.