Waou Ponzano & Chamberi IV

Great stay

10.0

Even though the apartment is a studio, it has a very good layout with a clear sense of a living room, kitchen and bedroom. Good-sized bathroom. Very functional apartment. Generally speaking the location is great. It's a great neighbourhood. You are close to a very nice "plaza" and within reasonable walking distance to everything.

− I cannot recall how explicitly it is mentioned in the ad, but the apartment is on street level on a semi-busy street - in terms of passers-by. I found the street noise manageable during the week days, and on Saturdays where the nearby bars flow into the street (as to be expected in Madrid), I found it easy to use ear plugs.

Muy cómodo y espacioso

10.0

Bien ubicado cómodo y limpio

− Algo de ruido por las noches ya que está a nivel de calle

Great stay in Madrid

9.0

Great location, comfort and facilities. Easy communication and problem solving.

− There were stains in the duvets and sheets. They were changed but the quality could be better. Also, there could be at least some salt and minimum stuff to cook available. But it was a great stay.

Nice place

9.0

Very nice and clean,nice location near supermarket,pharmacy, the metro is near

− The only negative is that is on the first floor, but it has good locking of the door

Overpriced and deeply disappointing

1.0

Nothing.

− This was, without question, the worst accommodation I have ever stayed in. The apartment was a tiny, dark ground-floor room that felt more like a basement than a holiday rental. The sleeping area had no window whatsoever. The only natural light came from a window directly onto the street, meaning you had to choose between having absolutely no privacy with passers-by looking in, or closing the blinds and sitting in near-total darkness. The apartment was also poorly equipped. There were no toiletries, no toilet paper on arrival, no dishwasher tablets, no coffee pods, no hand towels, and no wardrobe or any meaningful storage space for clothes. The shower overflowed every single time it was used, leaving the bathroom flooded and forcing us to mop up the floor after every shower. On top of that, the electricity repeatedly cut out during our stay. The bed and pillows were super uncomfortable What made the experience even worse was the complete lack of customer service. Despite sending multiple messages to report these problems, the management company simply ignored us and failed to respond or offer any assistance. The location was also very disappointing, being much farther from the city centre and the main tourist attractions than expected. Overall, this accommodation completely ruined our holiday. To add insult to injury, it cost more than many comfortable, well-equipped hotels in the centre. I would strongly advise anyone considering staying here to look elsewhere.