Charming and cosy 1 bed apartment with terrace in prime South Kensington location

Guest review

8.0

La ubicación excelente super cerca del metro

Guest review

4.0

The location is fantastic—it’s really close to a lovely park, plus it’s super convenient being near the train station. I couldn’t have asked for a better spot.

− there were some major issues. The photos online don’t match the reality. The kitchen was really under-equipped—no drinking glasses at all, so I had to buy two myself and left them there. Basic items like dish soap or a sponge were missing. The bed had only one set of sheets—no extra covers— the mattress needs to be replaced because it’s too soft and the chairs near the bed were worn out and broken. Overall, the unit really needs a big renovation and maintenance to better satisfy guests.

Booking.com completely failed me during this stay.

2.0

The location. Also, the person from the property I communicated with was friendly, and I genuinely appreciated that.

− Unfortunately, my stay was not clean to say the least. There was hair throughout the flat (floors, kitchen cabinets, in dresser drawers), dirt and buildup under the bed, and an overall smell that never went away. There was a stained Halloween blanket on the bed (in mid november), I didn’t feel comfortable unpacking my clothes at all. I slept on top of a blanket I bought myself and wore slippers inside because the floors didn’t feel clean. I would also like to note I’m not a picky traveler, I don’t mind a budget stay with quirks as long as it’s reasonably clean. What made the situation *significantly* worse was the way Booking.com handled everything. Before contacting the host, I reached out to Booking.com immediately upon arrival to understand my options. They contacted the property without telling me, then repeatedly told me they were still “waiting for a response.” Meanwhile, the host later told me they never received anything from Booking.com at all. I called Booking.com 3-4 times during my stay, used the chat, emailed multiple times, and kept following up — and I still never received a clear answer or any real support. I spent my entire trip waiting for a resolution that never came, and I ended up feeling completely stuck in an uncomfortable stay the whole time. Now that I’ve seen firsthand the lack of protection and the lack of consistent customer service from Booking.com, I won’t book with them again.

Guest review

10.0

Very comfortable bed in large, bright living area. Modern and fully equipped bathroom. Large private outdoor area. Small but good bathroom. Close to shops, restaurants, parks and public transport.