White Glasshouse Yard 1FL

Non bene

2.0

Il monolocale si trova a meno di 50mt dalla stazione della metropolitana Barbican ed a pochi km da quella di Liverpool Street,.comoda per chi arriva da Stanstead

− Le foto non corrispondono per niente all'appartamento che è un monolocale salvabile solo per la parte in cui è posizionato il letto alla francese Il bagno è praticamente dotato dell'essenziale ed in tutta la casa l'unico specchio presente è quello del mobile sopra il lavandino I fili della corrente e gli scarichi della lavatrice sono aperti sul muro coperti, molto male, da un pannello semicadente, con dei bambini piccoli la situazione sarebbe insostenibile È al secondo piano raggiungibile con una scala a chiocciola decisamente complicata se si viaggia con bambini piccoli e si hanno passeggini al seguito Il punto peggiore per noi è stato parlare con l'host, praticamente impossibile. Appena il pagamento è andato a buon fine abbiamo perso i contatti tanto da credere di essere stati completamente truffati a poche ore dalla.partenza. Avevamo richiesto, e ci era stato accordato con tanto di conferma in chat, check in anticipato alle 11 per poter almeno lasciare i bagagli Abbiamo fatto diverse chiamate e mandato messaggi in chat senza risposta per dover, alla fine, lasciare i bagagli in deposito a pagamento e tornare alle 15 per quello che poi è stato un self check in che si sarebbe tranquillamente svolgere la mattina Capisco che non tutto possa essere identico alle foto ed alle "promesse" ma qui si parla di qualcosa che è totalmente diverso da quanto raprresentato. Consiglio, per lo stesso prezzo di cercare altrove o di essere pronti ad adattarsi tanto, ma proprio tanto. Noi eravamo talmente tanto sfiniti dalla.situazione che siamo rimasti ma veramente con molto spirito di adattamento ed aiutati dall'idea di dover trascorrere in casa il tempo veramente indispensabile per dormire e fare una doccia. Tra l'altro due soli asciugamani, teli doccia, ed eravamo in 3.

AVOID AT ALL COSTS. IT WILL COST YOU

1.0

Did not like anything about the accommodation at all. We didn’t even get to the experience it having booked 3 weeks in advance it was somehow double booked! Owner never answers their phone, tried to move us to his “second apartment” which was also double booked, which he wasn’t aware of somehow ? Left us on the street refusing to pay for a replacement hotel or accommodation. Do not go here !

− I disliked everything about the property and owner

Have passed details to local regulators - the property substituted is non-compliant with local laws

1.0

See reality check on did not likes

− 30 minutes before check-in we had a text telling us we had an upgrade - total joke - to another property - completely different location and aspect. The property we stayed in was beyond dreadful - it was fundamentally unsafe. The safety issues were – stairwells/fire escape route – only one available, with material and clutter in them. No carbon monoxide alarm for gas boiler. No bedroom fire alarms. Electric shower with no isolator – so did not use once realised it was unsafe. Only one door between toilet and kitchen. Broken window glass. Not one electrical item had a current PAT certificate. Place was dirty. Appliances were filthy – i.e. microwave with dried food in it. Oven trays with burnt food on them, Freezer with food bits in it. Windows in some cases did not open, others would not close – thankfully, as needed ventilation in case of gas boiler fault. Toilet needed one to stand-up at an angle, as boiler was right above one's right shoulder - see photo. We repeatedly tried to call upon Booking.Com to move us immediately due to the safety and cleanliness issues. Multiple calls just failed to even register with staff. Request to escalate to management just resulted in the game of placing us on hold until the call timed out. We ended up telling Booking.Com staff that we were recording calls for possible legal proceedings – the staff stuff just put the phone down on us – even though the call centre states that calls may be recorded for – and do not laugh – training and quality purposes. This is an example of what happens when an agent totally drops the ball and washes its hands of a situation that places guests in a high risk situation. We have started to now communicate with regulators and local authority control departments as the subsitute property is in our view so non-compliant with core safety items that it should be shut down. Booking.

They did offer a partial refund

2.0

Location

− Not as advertised

Very disappointing, would not recommend

3.0

Location

− No blind/ curtain opposite bed so bright outside through the night & no support when reported. Extractor fab in bathroom wouldn’t turn off so noise through night. Bathroom door handle fell off so problems opening bathroom. V large clock fell off wall onto bed whilst I was asleep scaring me awake.

Guest review

5.0

L’emplacement proche métro et bus. Chouette style.

− Vis à vis. Draps non repassés, propre ou non?