Mayfair Central London 2 Bed Apartment

No communication and no access to property

1.0

− There was no communication from the host and never showed up to the property for us to gain access. The address listed is not a location on the street.

I WANT A REFUND!!

1.0

Nothing

− Hated Everything. The property isn't at the address posted, locals in surrounding buildings could find it either. We called and emailed the property manager several times and got no reply. We had to book accommodation elsewhere at great cost and found an email once there that they cancelled accommodation the day of the booking. Still waiting to hear back from manager and Booking.com to get a refund for the 1.3k we spent on this waste of time and money. NOT happy. Do yourself a favor and avoid this one. I don't know how booking.com have allowed it to stay on here.

Guest review

1.0

− The host cancelled the day before I flew to London and did not advise me. I only found out when I asked about key collection

Superb

9.0

Great location but not as advertised.

6.0

Location was great but it wasn’t situated where advertised. I’m not sure how booking.com allowed this.

− We had to connect the tv aerial and tune the tv to get it working. The hydronic heating and towel rail didn’t work. Address of property was not as specified and the photos in the ad were not of this property. Had to collect keys from a different address that was close by but difficult to find at first. For a flat that could sleep 4, 2 mugs is not sufficient!

Owner requested that I cancel my booking 24 hour before my stay - offering to waive the fee??!

1.0

− 24 hours before my stay the owner told me it was unavailable asking me to make the cancellation. So I didnt get to stay there and had to arrange alternative arrangements at great expense as everywhere was booked in London for Christmas parties. I made the booking 2 months prior.