Two Bedroom Villa in The Hunter Valley♡

SAD

2.0

Location okay

− Unfortunately, as this is a private villa the 3-contact people were not answering a urgent phone call. We went out to watch 9pm fireworks. There were two swipe cards. We left one in the lights for our return as we were only out for 30mins. When we returned the card didn't work. We couldn't get back in. I had two grandchildren with me. One 2 yrs old. No BOTTLES, NO NAPPIES. After 4 phone calls 2 text to the contacts. , finally a call from one. This drama started at 9.20PM. Told that contact was in Newcastle. Couldn't come. Then was going to contact owner put SPARE KEY in a uber. Didn't happen. Meanwhile we sat in the car. The lovely reception staff at Cypress Lakes let us sit there for a while and tried hard to find another room for us as the drama played out. No room. So just before 11pm we decided to head home. A phone call as we were on our way telling us a locksmith was coming. We asked how far away. about 45 mins was the answer. We returned and waited. Arrived about 11.50 pm. Couldn't get in front door. Decided to climb up and try balcony door. Finally got in around 12 .15. This was a dreadful experience and should have never happened. Not a great way to start the New Year. Very stressful for my grandchildren and all of us. No compensation, An apology at the end. Not good enough. Didn't even offer late check out after all we had gone through. Downstairs light in toilet not working. Overgrown balcony and no tea towel to dry utensils. Never again. I have never had such a bad experience with anything I have booked before. Booking.com should take you of there listing.

Pleasant.

6.0

Location was good being walking distance to the main reception.

− Not what I didn't like. I was just expecting more from the place, after it was advertised as "seldom unavailable" or "often taken". No differentiator from villas in the area.

It was ok

5.0

The main living area was suitable for the three of us, and the kitchen had all the essentials we needed, including a great-sized fridge. Parking out the front was convenient, and the walking paths allowed us to enjoy watching the kangaroos and other wildlife in the area.

− The management of the bistro on site was really rude and unwelcoming. Service was slow, and the food was of very poor quality. After the first evening, we chose not to visit the main area again and ate off site whenever we wanted to have a meal. Additionally, the outdoor setting is in poor condition, so we were unable to enjoy the balcony as we had hoped. The beds were uncomfortable.

Amazing definitely coming back

10.0

We love the location we have been going to the hunter n staying at the Oaks for years

Really filthy....do not go!

1.0

Location

− Dirty towels from previous guests left in bathroom and laundry Nappy found under bed from precious guests Mould on cushions Stinky spare linen and blankets Couch smelt like feet No spare toilet paper Dirty blankets under sheets Internet doesn't work Foxtel doesn't work Infrequent communication

Poor

3.0

− Two TVs upstairs didn't work couldn't get any channels, The manager wasn't very accommodating when my daughter was sick and it was taking me a while to leave The cleaners forced their way in when I had two dogs staying there and one is a rescue and I told them that I wasn't 100% and how she would react