Narayana Sanctuary Resort by SALVUS

Don’t bother staying until they finish construction, and up their game on cleaning and their restaurant.

3.0

Staff were amazingly hospitable and understanding. Didn’t like anything else. They tried to accommodate me in another room (which wasn’t great), but were fully booked it what sounds like their better rooms. They let me cancel my second night and stay elsewhere without any problem.

− Doesn’t look like pictures, it’s basically a construction site. Pool was dirty and full of dust, not pleasant to sit by the pool. Breakfast room very dirty and offering was poor. Room was dirty and poorly maintained and noisy. I booked an entry level room at 5* prices for the location and it’s probably a 2*

Guest review

4.0

Proximity

− Cleaning

Guest review

5.0

celebrity suite ok

− Nature

Pleasant certainly

6.0

Location, big rooms, open feel

− Food could improve

Guest review

7.0

Proparty is good but room is verry small

Good value for money, nice staff but 5 star claim is questionable

7.0

Room was pretty nice and comfy, although we didn’t think the mountain view was anything special. AC and fan worked really well in the summer heat. Staff were very friendly and answered all our questions, helped us book a car to Mussoorie, for a price. We were also able to book spa massages with a discount which were worth the money. The location is located next to some chain restaurants and coffee places, so that was very handy to satisfy our coffee needs. Great dinner options, mostly Indian food, entirely vegetarian, and the dinner was delicious food, and the waiters were very accommodating for our custom requests for omelette, naans, etc so just like all staff, very accommodating to our requests. Hopefully they treat everyone like that, not just foreigners. We enjoyed the greenery and common places, the little balcony available in our room and the swings, but didn’t adventure in the pool as we came unprepared for it. It looked clean and cared after though.

− For a hotel that aims for a 5 star rating we felt the staff were a bit unattentive or careless at times. For instance we booked for 3 guests, and we had to ask 3 times for them to prepare bedsheets and provide additional towels and toiletries. On the second day they took the towels and only left enough for 2 people. Another example… there was no desert provided at dinner despite a label on the table, until we asked for it. It was all sorted really quickly, but we felt like some entitled pesky guests asking about all the things that the staff should have made sure were there in the first place. We had no Wifi over the 2 nights we stayed there and with bad reception in the mountain, we struggled a bit to make plans in the hotel area. The restaurant and spa rooms could do with an upgrade, again given the 5 star claim. Food wise, there’s mainly Indian food which is generally delicious, but unlike dinner which we thought was great, the breakfast options were a bit lacklustre, but overall satisfactory. Fruit looked a bit sad, there were very limited drink options.