ACTIVE by Leitner's♡

Great hotel, great resort, perfect experience

10.0

Everything was great, but the breakfast was amazing! Also Mariana is one of the most helpful and nice persons we have met in our travels.

− -

Not my best experience, but thankful for the staff

6.0

The staff was certainly the highlight, super professional and attentive, made the stay better. I quite liked the breakfast, my boyfriend who is Austrian said it was average for their standards.

− There are renovations being done and there was no information on it when booking, which is dishonest at least. Starting at 7 am there were workers in front of our room, limiting our privacy completely. For a 4-star, I thought there was a lack of care in some things, especially in amenities. The only toiletry was soap, the slippers were paid for (and non reusable as they fell apart with one wash at home). The spa was very small, with capacity for 2 guests at a time comfortably in each sauna, and due to skiing everyone went at the same time. We were told the pool was heated at 26°C and ideal for swimming, which was simply a lie. It was an ice bath in the middle of a construction site. And the solarium was available with a 5eur fee (considering a discounted night is 200+, doesn’t make sense). At last, My boyfriend would have liked a bigger TV (theirs is as big as a laptop screen) and a small fridge, and I was bothered by the dirty snow in front of the hotel that made my equipment as well as my suitcase and shoes quite dirty.

Pleasant

6.0

Positives: ✅ Good breakfast, though the selection felt repetitive with fried eggs, bacon, and scrambled eggs served daily. ✅ Great location in Kaprun, making it easy to access ski slopes and attractions. ✅ Nice spa facilities, although the saunas were quite small. ✅ Very friendly and attentive staff, who genuinely tried to provide good service. ✅ Heated ski storage, which was a convenient feature.

− Negatives: ❌ Major construction next door, with loud noise starting from 6 AM, including unloading building materials. This was far more than just “some minor renovation,” as described on Booking.com. ❌ Outdated room furnishings, which could use an upgrade. ❌ Old and worn-out balcony, in need of renovation. ❌ Muddy entrance mixed with cement, making access to the hotel inconvenient. ❌ No real compensation for the construction noise – the hotel offered a massage, which we used, but it didn’t come close to making up for the disturbances. Had we been properly informed about the extent of the construction, we would have never chosen to stay here. In summary, while the staff and spa facilities were nice, the overall experience was heavily impacted by the construction, outdated rooms, and lack of adequate compensation. If you’re considering staying here, make sure to check whether the construction is still ongoing before booking.

Very good

8.0

Really friendly and helpful staff! Nice size rooms.

− Open bathroom layout, meaning there was a warning that showering with hot water for too long may trigger the fire alarm.

Exceptional

10.0

Very good

8.0

The staff, the room, the sauna's.

− Lack of a lively bar in the hotel.