Chic studio in Leicester Sqaure!

Bad

1.0

Central location

− TLDR: Save yourself the money and regret and avoid. Poor amenities and host. Read below for details... The host was extremely difficult to deal with. He threw out our clothes—including items of sentimental value—that had been stuck in his broken washing machine for three weeks. We waited patiently the entire time, accepting his excuses for delaying repairs. One excuse was that he was going away for Easter and didn’t want to deal with it or pay to call out a handyman. He then ghosted us for the next 3 weeks until he finally sent picure of our clothes thrown to the floor in a careless pile. We raised the issue on a Tuesday afternoon, with our checkout scheduled for Friday morning. When he finally addressed it, instead of resolving the matter professionally, he demanded money for the "repairs" but refused to provide an invoice. He then gave us 24 hours to pay, threatening that his cleaner would throw our belongings away if we didn’t. Unsurprisingly, we refused to pay such a sketchy demand. To make matters worse, Booking.com customer service was no help at all. They stated that any dispute had to be resolved directly with the host, as they consider themselves just a third party once the booking is completed—very reassuring. The facilities were in terrible condition. The shower drain was clogged with hair from previous tenants, causing flooding. We had to take quick showers with barely any water pressure. When we mopped the floor, the water turned murky, suggesting the place hadn’t been cleaned properly in a long time. The toilet seat wasn’t even attached securely. To make matters worse, we suspected a rat infestation. After leaving some rubbish in a paper bag overnight, we found it torn open with shredded paper around it (see photo). The only redeeming quality of this place was its central location—but even that wasn’t worth the trouble. I would have gladly paid twice the price for a cleaner, more professional experience.

Great place to stay if you want to be close to everything

8.0

Great value for money in a fantastic location … right in the middle of the city

Excellent!

10.0

Cozy and comfy! Has everything you need and the best location you could ask for. The host is friendly, very helpful, and quick to reply.

Perfect location to spend your holiday in London.

8.0

The studio is in the perfect location for a visit to London. It's very central, and everything is easily accessible. Despite its central location, it's very quiet. The host is very friendly, and communication was excellent. I would recommend and definitely book this accommodation again.

− The studio had minor issues (the bathroom door handle was a bit loose, there was no toaster, etc.), but that wasn't a big problem. It would have been nice to have a few more dishes, as using the dishwasher wasn't worth it, so we had to wash by hand every day. But that wasn't a huge problem either. An additional lock on the door would have been nice.

Fabulous location

8.0

Fabulous location

− Cleaning needed to improve, especially the floor. With more attention to detail it could be great.

Good

7.0

Very friendly host