Luxury flat in Royal Wharf

DO NOT BOOK - SCAM ADDRESS, WILL NOT SPEAK TO YOU OR LET YOU IN

1.0

The location is decent, close to the ExCel. The building exterior is clean, but I would have liked to have actually gone inside.

− The owner refused to answer numerous phone calls, messages in the booking app and texts to confirm check in time in the weeks before booking, and on the day. I informed the owner on the day that due to unforeseen traffic increases on my 3h 30m journey along the M11 that we would be around 45m later than intended. It was from this point they blocked my number. We arrived around the ETA I'd given and were not able to contact anyone onsite or over the telecom. It was at this point my friends' numbers were blocked too, trying to contact the owner. The owner claimed I was a no show despite digital proof to the contrary, and refused to waive the cancellation fee, which has so far been the only contact I have recieved from them. I had sent more than a few emails, texts and phone calls after the booking to resolve the matter but I was similarly ignored. I've had to resort to a dispute through my credit card company alongside evidence of my efforts to resolve.

DO NOT BOOK THIS IS A SCAM!!!

1.0

DO NOT BOOK THIS IS A SCAM!!!

− The owner never called us back, we were stood outside the flat for 2 hours with no check in information or details on how to check in.

Guest review

1.0

Wir wurden Eiskalt draußen vor der Tür in London Nachts gelassen. Keine Antworten, keine Schlüssel, keine Check in Daten

− Bezahlt aber nicht hereingelassen. Betrüger Fernbleiben

Exceptional

10.0

The property was very spacious, clean and well kept. The host was friendly and made the check in process very easy. Would definitely book again.

It was dreadful

1.0

the toilets were nice and so was the kitchen

− Lack of essentials Stained sofa Rude host

Very comfortable this is a nice apartment to stay.

10.0

Host very friendly, check in and check out was very smooth would recommend.